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Careers at IVCi

AV Event Coordinator

Job ID 542516
Location HAUPPAUGE, NY 11788-4111
Other Location
Description

AV Event Coordinator
The AV Event Coordinator will have experience in the product portfolios and proven ability to maintain and support the following:

  • Cisco/Tandberg & Polycom Products
  • Crestron Products
  • AV conference room configurations

Responsibilities:

  • AV Event Coordinators will have the same roles and responsibilities as the Resident Technician but will roam between locations on an as needed basis.
  • Set up and stage rental equipment for critical events
  • Provide onsite support at the host location of the event or meeting.
  • Act as the central point of contact for video help desk support.
  • Scheduling of multipoint and gateway video meetings
  • Schedule / coordinate external vendor installation and repairs (RMA).
  • Troubleshooting of conferencing / reservation issues throughout corporate conference room facilities, identifying non-functioning components and schedule corrective measures to revitalize service as quickly as possible.
  • Maintain a service ticket log of conferencing equipment. (Replacement, repair, changes, updates).
  • Main point of contact for audio conference support and vendor relations.
  • Create and maintain user documentation for conferencing equipment “how to use”.
  • Provide and conduct support for conferencing equipment for corporate events or functions.

Skills required:

  • PC literacy, emailing, MS Office portfolio, remote desktop access, internet browser.
  • Knowledge of IP addressing, internet usage and terminology.
  • Video conferencing support knowledge, Gatekeeper registration, e.164 dialing, ISDN H.320 support, VC setup, and optimal configurations.
  • Experienced with pc based video applications.
  • Experience with integrated audio visual conference room configurations and room controls
  • Experience with sharing content through video conferencing equipment
  • Experience with audio, web conferencing and media broadcast streaming applications
  • Understanding of AV wiring, connectors, data wiring (Cat5e), baluns, USB adaptation.
  • Experience with Remedy or similar trouble ticketing systems.

Click here to apply >

No phone calls, please.


 

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