Microsoft Lync continues to grow in popularity as a unified communications solution for organizations large and small across the world. From its instant messaging and presence to full enterprise voice functionality and video conferencing, countless organizations are seeing the value Lync can provide and are connecting their employees like never before. One particular area of interest in the market is the ability to move Microsoft Lync meetings from purely desktop interactions to room based meetings. The idea of in room collaboration is certainly not dead and teams want to enter a room and have the ability to leverage the very same …

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When choosing a video conferencing provider, there are many different factors to consider. Every client is different, so it is important that you make sure that your provider can offer exactly what you need of a solution in order to benefit your company at an efficient cost. Here are some questions to ask when researching video conferencing providers. Do you offer a total solution? It is important to be sure that you are getting the whole package with your video conferencing solution. Rather than asking if a solution has a few small details, make sure you ask about things that should be …

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Interactive whiteboards have become increasingly popular over the last few years, and the technology behind these tools continues to evolve. For some who may be unfamiliar with interactive whiteboards, they come in several flavours.  They can be a large whiteboard that is connected to a computer and a projector. The projector casts the computer’s desktop on to the display where the user can then control the computer using a pen, finger, stylus, or other specialized writing device. In other cases the whiteboard technology is built into a flat panel display, generally up to 70 or 80 inches. Users interact directly on …

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When it comes to running the day to day operations of your video conferencing environment, you have a choice; manage it yourself or outsource management to a service provider. How do you make this decision? What are some of the key points to help understand your organization’s needs? Option 1 – Do It Yourself The natural choice for many organizations is to implement video conferencing and then turn it over to IT for day to day support of both the technology as well as end users. This can be incredibly successful or it could be a massive disaster! These are the key …

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Is COPE the Answer to BYOD Concerns?

August 8, 2014, by Danielle Downs in Mobility, Video Conferencing

BYOD is a concept that exploded over the last 5 years with the consumerization of IT and the advancement of mobility strategies. Although employees quickly embraced the trend of being able to bring their own devices in to the workplace, IT quickly realized the implications and challenges of securing data and managing all these different devices. The answer to these concerns may be a shift to the mobility policy COPE; corporately owned personally enabled. What is COPE? It is often a compromise between security and control for IT and freedom and mobility for employees. When utilizing COPE, IT fully manages and controls …

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Everyone has experienced a less than ideal situation with customer services at some point in his or her lifetime. With video conferencing technology, many common customer service problems can be eliminated. Video technology has introduced a way for organizations to provide improved support, efficient customer service and increased customer satisfaction. Below are different ways video conferencing technology is helping customer service departments. Personalize Customer Service: An important aspect of customer service is a personal connection with customers. Often customers feel a disconnect when speaking with customer service representatives over the phone due to a lack of face-to-face interaction. On some occasions the representative …

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Every few years it seems a new technology comes along that claims it will revolutionize audio visual technology. The most recent on the video side is the proliferation of 4K video. But is this new technology simply a fad or something that has the potential to make a real impact? What is 4K? 4K is the next step in video resolution and represents four times the amount of pixels currently offered in 1080p displays. 1080p technology is widely used in both consumer and professional markets. In fact, one can walk into a store and for a few hundred dollars purchase a quality display …

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Welcome to our bi-weekly recap of the week’s best articles surrounding collaboration. Video Conferencing in the Cloud Over the years, the business industry has adopted video conferencing as a viable and efficient means of communication-B2B and otherwise. There are a number of advantages that are apparent, but one of the foremost benefits of video conferencing is the reduced “face-to-face” time needed to travel and meet with prospective clients. Aside from that, adopting a cloud-based video conferencing can also trigger an increase in employee productivity, as well as create a portal for global communication. How the Cloud has Revolutionized Video Conferencing for Business Video conferencing …

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Video conferencing technology is rapidly changing how non-profit organizations run their programs, events and fundraisers. The growth of the video conferencing industry has allowed organizations to use video to reach out to a larger audience and interact with supporters and the public. Non-profit organizations are also able to use video to organize internal operations, such as volunteer training and keeping supporters involved. Here are several ways that video conferencing is benefitting non-profit organizations: Raise Funds and Awareness It can be very difficult for small organizations to get their name out to the public, especially if they are competing against well-known larger non-profit’s. Video …

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When designing a new collaborative workspace (whether it be a complicated conference room or a small huddle room), there are a lot of considerations to take into account. These can range from the acoustics of the room, the current lighting as well as considerations around what control system to leverage, what display brand, and how to program all of the devices to work seamlessly together. Many organizations choose to “go it alone” when it comes to their AV setups. This might involve internal team members designing rooms and doing the install work. It may also include getting programmers up to speed …

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