Bring up the topic of customer support service at any gathering and you’re likely to hear a flood of horror stories. Tales abound of misdirected calls, representatives who don’t understand your problem or can’t offer an effective solution, and getting tangled up in a maze of transfers. According to American Express, 78% of consumers have quit on a transaction or not made an intended purchase because of a poor support service experience. Thankfully, advances in technology can help the perception – and reality – of service delivery of any kind. IVCi Managed Care Live Video Assist is an example of how …

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Bring up the topic of customer support service at any gathering and you’re likely to hear a flood of horror stories. Tales abound of misdirected calls, representatives who don’t understand your problem or can’t offer an effective solution, and getting tangled up in a maze of transfers. According to American Express, 78% of consumers have quit on a transaction or not made an intended purchase because of a poor support service experience. Thankfully, advances in technology can help the perception – and reality – of service delivery of any kind. IVCi Managed Care Live Video Assist is an example of how …

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In a world where education has become a necessity, videoconferencing and audio-visual technology are used to assist both teachers and students in a variety of ways. Due to easy accessibility and multiple advantages of using this technology in the classroom, more and more institutions of higher education are adapting videoconferencing technologies to fit their needs. One example of the implementation of this technology in the classroom is the MOOC (Massive Open Online Classroom). This is just one of many ways that video conferencing can assist learning. Here are 5 ways that you can utilize video conferencing in the classroom: 1.Working with People …

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    InfoComm is the largest professional AV trade show in North America, featuring the latest technologies for audio, video, display, projection, lighting and staging, digital signage, conferencing, digital content creation, networking, signal distribution and much more.  Our team at IVCi has been attending Infocomm and demonstrating new technologies for over a decade.  This year we showcased our new and powerful enhancements to our service offering.   We also gave away a Galaxy 4 Tablet and a free trial of our Cloud Service. Have you ever been in need of technical assistants and wished the Tech helping you could be in the same room …

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Telemedicine: The Final Frontier

May 26, 2015, by Amanda Jansen in Healthcare, Polycom

The iconic television series, Star Trek immortalized the words “to boldly go where no one has gone before.” While the line referred to the exploration of space, today the phrase aptly applies to telemedicine and its applications in healthcare.   IVCi and Polycom hosted a webinar that explored how telehealth initiatives can be implemented into your organization. The webinar discussed the changing landscape of healthcare and how telemedicine is boldly allowing health care professionals to “go where no one has gone before.”   In the U.S. we spend roughly 77% of our time at work and at home. The majority of our time is …

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Do you floss your teeth or change the oil in your car? Do you go to the gym, or eat healthy. Life is all about taking care of things and keeping them up to par. If you don’t floss your teeth, you could get a cavity. If you don’t change the oil in your car, your car could break down causing expensive damages. What am I getting at here, you ask?  If you have Video Conferencing equipment, it is important to invest in a Maintenance plan. The importance of a maintenance program for your equipment can easily be overlooked. The cost …

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Have you ever wished for help to pop up right when you needed it? IVCi’s new LiveAssist mobile program is a customer interaction solution providing seamless connectivity from customers to enterprises anywhere and anytime.  It allows customers to conveniently contact representatives via high definition video and voice with a single click over the web. This superior service can be used from any device forming better relationships and exceeding customer expectations.  The application includes features such as screen sharing with co-browsing and annotation activities allowing for an unparalleled customer experience. Imagine receiving virtual help from a customer representative all with one simple …

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Why Huddle Rooms Are The Future

April 10, 2015, by Amanda Jansen in Huddle Rooms, Video Conferencing

Huddle Rooms are proving to be the most popular work spaces of our time. If you don’t know too much about Huddle rooms, they are casual spaces where individuals and groups can collaborate. The traditional board room is no longer the norm of what companies are using these days. A Huddle room is very different in practice and in style. The rise of huddle rooms are growing with interactive technologies created such as interactive projectors, interactive displays, and smart boards. It is also very cost effective. The work place is changing and people are opting for smaller connected rooms where …

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Tips for Working Smarter & Saving Time

April 8, 2015, by Amanda Jansen in Tips & Tricks

When you sit down at your desk in the morning and your inbox is full, the phone keeps ringing off the hook, and a huge stack of paper is piled to the ceiling on your desk, how are you supposed to get this done in the amount of time you have? Are there ways of doing our work that are truly productive? Focusing too much on the plan of how to get the work done may distract you.  Here are some tips on how you can save time and be more productive in the work place. Avoid Distractions Think about it: Are you …

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Cisco & IVCi revealed a collaboration service at Enterprise Connect 2015, created from customer and partner feedback allowing simpler collaboration and connecting teams. Cisco Spark will enable IVCi to leverage the company’s global infrastructure and create new services. The new offering gives solution provider ways to better analyze customer data while saving money.  The team collaboration service creates virtual rooms allowing hundreds of participants to share files, messages, conference calls and video calls with each other and store them on the web or an app. Chris Böttger our Senior Vice president of Collaboration Services told Channelnomics that “a financial benefit the …

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