Improve Your Company’s Customer Service in an Instant!

March 27, 2012, by Adam Kaiser in Unified Communications

Your company probably ranks its ability to deliver outstanding customer service as an essential part of the business. But how likely is it that your clients are actually experiencing the level of customer service that you want to them to receive? If you are interested in transforming an average customer service experience into a truly exceptional interaction that customers will remember (and keep them coming back), consider implementing a visual collaboration system as part of a unified communications (UC) solution.

UC solutions, including video conferencing applications, facilitate face-to-face communication by creating life-like, virtual meetings, and can be an effective way to improve the interactions clients have with your customer service and sales teams. Video can instantly improve the customer service experience in many ways, including:

  • A more personal interaction with help desk and customer call center personnel, resulting in quicker problem resolution time and enhanced trouble-shooting.
  • Access to subject matter experts who can better address technical and product related questions.
  • Efficient training of customer service and sales teams, resulting in more informed discussions with customers.

Visual collaboration technology, when combined with cloud-based managed services, creates a meeting experience so realistic, your customers will instantly feel as though they are in the same room with the service agent or sales rep. The resulting interactions will blow away the competition, who is most likely using audio-only conferencing and is therefore lacking the in-person benefits properly implemented video technology provides.

Author Page

Adam Kaiser, AVP, Marketing

Adam Kaiser is AVP, Corporate Marketing for IVCi and has five years of experience in the visual collaboration and audio visual industry. Adam has a particular interest in unified communications solutions and interoperability.

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