At any given time there are several different languages being spoken in an emergency room. Spouses, children, friends or relatives are usually there to interpret; but what happens when an interpreter is not immediately available?
Calling one over audio is an option; however, it can get extremely confusing handing phones back and forth while a remote third-party translates. For the hearing impaired, Video Relay Services are an option; however, according to FCC regulations they are designated for telephone calls only and cannot be used when both hearing and hearing impaired parties are in the same room.
Enter Video Remote Interpreting (VRI); a growing field that bridges the communication gap by translating spoken words into American Sign and other languages over video. An offsite interpreter hears the voices of those speaking and then relays the message into the camera which the other participant can hear or view on their screen.
These services are extremely useful in hospital emergency rooms where quick communication between patients and caregivers is essential. In smaller cities it can take a significant amount of time for an interpreter to arrive onsite; however, with VRI doctors and nurses can simply connect to a remote interpreter for instantaneous communication.
A quick video from Paras and Associates explains how video is not only revolutionizing Telemedicine by providing access to medical specialists, but by providing immediate access to an interpreter.