The Mobility Challenge

June 11, 2012, by Lisa Avvocato in Telepresence, Video Conferencing

Video conferencing with anyone, from anywhere, on any device is becoming a major trend. Users love the flexibility of being able to join from their PC at home instead of trekking into the office conference room. Similarly, the ability to join a video call while taking the ferry back home or even an extremely important client meeting while on vacation not only makes employees more productive but helps contribute to a better work/life balance.

But can you really join a video conference from anywhere?

For personal use – absolutely; because no one really minds a choppy signal that fades in and out or the oddly dressed fellow in the background. The conversations are more casual and participants are simply so excited to actually “see” each other that the importance of high quality communications dissipates.

However, for business use, the answer is not really. The quality of communications plays a significant role in business video and a signal that fades in and out can be extremely frustrating. As a result, mobile video becomes a challenge in many business cases due to a lack of consistent internet quality.

In many public places, such as hotels and airports, the WiFi signal is unpredictable; resulting in poor quality and lack of a consistent experience. Furthermore, restricted 3G and 4G networks are inconsistent in their coverage (4G in some metropolitan areas, 3G in outlying area), making high quality video on the go extremely difficult.

Now, this doesn’t mean you shouldn’t use mobile video ever again; it simply means be careful. Be wary of joining a video meeting from a new location and make a few test calls before committing to join a business meeting over video. If the quality is inconsistent, perhaps it’s better to join the call over audio.

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