I use video on a daily basis whether it’s to collaborate with colleagues, catch up with friends and family out of state or simply say goodnight to my husband when I’m out of town. There is something about connecting face-to-face with someone who is hundreds or thousands of miles away that still amazes me and I’m constantly trying to convert people I know into avid video users.
Unfortunately, I’m still met with a significant amount of resistance from some people who have, what I deem as, irrational fears of video. Here are some of my favorites:
People can (and will) spy on me
I was visiting my family in St. Louis when I went to talk to my mother, who was in her office, and I noticed a piece of paper taped over the top of her laptop. I asked her what it was and she very nonchalantly told me she was covering up the built-in webcam on her computer because she didn’t want people spying on her. I just rolled my eyes and said I was pretty sure her coworkers had better things to do than sit and spy on her.
Yes, it’s possible for someone to hack into your camera to spy on you but, as long as you’re careful, it’s improbable. A few tips to keep yourself safe is to first and foremost turn off any auto-answer capabilities. This applies to consumer and especially enterprise video applications including software clients, personal and room-based endpoints. Second, make sure you are on a secure network, behind a firewall and use a decent antivirus and spyware detection software. Here are a few other tips to keep your webcam from being hacked.
I can’t multitask
Alright this is true; you can’t get away with everything you can on the phone. But let’s face it, you really shouldn’t be multitasking; not only is it rude, it actually decreases productivity. Need proof? Read the HBR blog article How (and Why) to Stop Multitasking. Video essentially forces you to focus on the matters at hand which can lead to enhanced creativity and quicker decisions.
Now, we’ve all had a chatty Cathy talking our ear off when we have about five thousand other things to be doing. It’s difficult to interrupt over audio so you simply put her on mute while you go about your businesses and feign interest here and there. With video it’s easier to escape; simply look at your watch or hold up a finger to catch her attention then let her know you have to run into a meeting or finish up a deliverable that’s due shortly.
Video creeps me out
Personally, I think being able to see someone’s facial expression over video is pretty darn amazing. Unfortunately, I have heard many people say that video is downright creepy. It took me a little while, but I finally understood what they meant – just replace the word creepy with vulnerable. Yes, video is more vulnerable as participants can pick up on visual clues, such as facial expressions, that would otherwise be missed over audio.
I have to admit this does take some getting used to and there are times I would love to roll my eyes or laugh at a ridiculous comment someone made. But, more often than not, being able to see my colleagues’ expressions has helped meetings progress. I can easily tell when they’re following along and when I’ve lost them in a field somewhere.
Now please get over your fears and join me on a video call. Thank you!
Stop Being A Video-phobe Part Deux