Centers for Medicare and Medicaid now base a portion of hospital reimbursement on how well a hospital performs along with clinical and patient satisfaction measures. The Hospital Value-Based Purchasing (VBP) Program metrics are based on metrics from Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) metrics which are publicly available. In order to receive full Medicare funding, hospitals need to score in at least the 50th percentile in patient satisfaction scores.
One key area is ensuring the area around patient rooms is always quite at night which is challenge for most hospitals. Doctors and nurses who are constantly milling around, responding to calls or checking in on patients can easily disrupt neighboring patients at night. Not only is a lack of sleep frustrating for patients, it can actually prolong recuperation. According to Niklas Moeller, studies have shown that sleep deprivation can “weaken the immune system, impede the body’s ability to generate new cells, and decrease pain tolerance – all of which can lengthen hospital stays.”
So how do hospitals reduce noise in patient rooms and, more importantly, in the Emergency Room and Intensive Care Unit? Forbidding doctors and nurses to talk during “quiet hours” is out of the question and noise-cancelling headphones are uncomfortable to sleep in plus present additional sanitary concerns.
Enter speech privacy, also known as sound masking, solutions for healthcare environments.
Essentially, a background noise similar to airflow is disseminated through ceiling mounted speakers which drowns out human speech and other distracting noises. So, when a patient has a revolving door of visitors; neighbors can easily relax, watch television or read without continued distractions. When a patient is screaming for the nurse, the nurse is paging the doctor and the doctor is running down the hall; neighbors can continue their restful sleep instead of being rudely awoken.
Day or night, the soothing noise allows patients to fall asleep faster and stay asleep longer due to a quieter environment increasing patient recovery and hospital efficiency in addition to the VBP program benefits. Additionally, speech privacy solutions also help doctors and nurses maintain patient confidentiality by masking their conversations from other patients.
We are nosy by nature and patients are curious as to what landed their neighboring counterparts in the hospital. Sometimes it’s casually overhearing the doctor speak in the hallway, other times it’s pressing an ear against the wall to hear what’s going on. Speech privacy solutions mask the intelligibility of speech so even the nosiest patient can’t distinguish exactly what is being said – unless of course they creep into the room and hide under the bed but that seems highly unlikely.