Since most people have little to no understanding of legal jargon and legal processes they rely heavily on their attorney to handle things properly. Clients must place a significant amount of faith in their attorney; trusting that he knows what he is doing because it’s impossible to check over his shoulder. For example, at the grocery store you can double check your bill to ensure you were not double charged for items; but how do you know if your lawyer filed the correct paperwork?
Law firms rely heavily on building relationships by staying in touch with clients; and face-to-face communication is a key component. Unfortunately, due to busy schedules of both attorneys and clients it can be difficult to coordinate these meetings and status updates. As a result, many law firms are turning to video conferencing to meet with clients as these solutions provide the face time without the added travel expenses.
Plus, trends in new cloud services are making it easier than ever for clients to connect with law firms. Clients can join the video conference including Skype, Google Video Chat and even their web browser eliminating the need audio conferences or renting public telepresence rooms for clients. Furthermore, even when attorneys are traveling they can still attend critical meetings; such as important client updates or internal meetings to prepare for an upcoming case.
In addition to staying in touch with clients, video conferencing solutions can provide a number of other benefits for law firms. Here are a few more ways law firms can utilize this technology to provide better service to their clients while minimizing costs.
Video Depositions: Preparing for trial can be a lengthy process depending on the number and location of witnesses that need to be deposed. As long as they have a web cam, witnesses can connect to a video deposition without having to travel to the law firm’s office. Additionally, these calls can be recorded and archived so they can be played back as needed.
Subject Matter Expert Interviews: Expert witnesses play a significant role by providing credibility and backup for key evidence and claims. Unfortunately, these specialists can be difficult and costly to access; especially if they are located internationally. Video testimony allows specialists to provide expert opinions that corroborate evidence without the added expense and potential delays of travel.
Coordinate with State Agencies: Earlier this year Michigan Social Security Administration’s (SSA) real-time video conference system went live. Law firms who specialize in disability cases have to work with the SSA on a regular basis; video conferencing can help alleviate some of the redundancy by providing a more efficient processes for handling cases.
Video conferencing offers a wide variety of cost savings and business benefits to law firms; from reducing travel time to increase efficiency and interoffice communication. Firms can strengthen relationships with clients and gain a competitive advantage through superior client services.
Growing Your Law Firm with Video Conferencing