Welcome to our bi-weekly recap of the week’s best articles surrounding collaboration.
Great insight on how individuals embracing new collaboration tools will benefit from a more innovative, efficient, and happier workforce. In contrast to past work environments, these new disruptive forces in collaboration technologies have created new strategies for companies to implement.
Although the advanced collaboration technologies emerging in our market today are increasing productivity, there have been many IT challenges along the way. One of the most difficult hurdles for implementing these tools is the lack of an open standards-based development framework.
Understanding the changing nature of customer support is imperative for organizations looking to increase productivity and customer approval rates. This new wave of collaborative support is strongly tied to the mobile revolution, with the addition of social options alongside traditional phone support.
With the rise in popularity of video conferencing, particularly mobile video, these are some important tips to remember when conducting your next video call. These include practice, position, appearance, attention and mute/disconnect.
With the increasing mobile workforce, the need for high quality collaborative technologies is very important for productivity. Web conferencing in particular allows individuals to connect and join a meeting any time and any place.