Why Every Organization Needs UC Tools

May 29, 2014, by Lisa Avvocato in Collaboration, Unified Communications

Unified Communications (UC) solutions, such as Microsoft Lync or Cisco Jabber, are quickly being implemented within organizations to help connect colleagues and foster collaboration. These solutions typically integrate several real-time communication tools such as instant messaging, presence information, telephony, video conferencing, data sharing, and more.

Here are some of the top reasons organizations invest in a UC solution:

Greater Accessibility:
There are many times when people are on a conference call or otherwise engaged and they cannot pick up the telephone or answer a video call. This can be problematic for someone who has a quick question and needs an answer to continue what they are working on. UC solutions not only allow colleagues to see when others are busy or on a call; they allow users to quickly send instant messages for questions. Users can then respond when they have a minute without disrupting what they are currently working on. As a result, decisions can be made faster.

Freedom to Work Wherever, Whenever:
BYOD is a major trend in the workplace today and many people are working at places other than the office as a result. UC solutions provide the flexibility for employees to work wherever they have an internet connection. Colleagues can listen to their voicemail or join a video call regardless of if they’re in the office, at a hotel, or in Starbucks. Additionally, mobile apps allow users to access the UC solution on a smartphone or tablet. So, instead of having to give out multiple office and mobile numbers users can hand out a single number and answer it wherever they are.

Enhanced Collaboration:
One of the biggest benefits of UC solutions is the enhanced collaboration they offer, especially for remote teams. By utilizing the video component of a UC solution, organizations can easily connect employees in disparate locations. Users can meet face-to-face, display and collaborate on documents, and resolve issues faster without having to sit next to each other. Not only is this great for connecting remote teams, it provides another option impromptu meetings when all the conference rooms or huddle spaces are booked.

The best and worst part of an office is the people; they can either provide a quick break when you’re looking to clear your mind or a huge distraction when you’re trying to finish a project or deliverable. UC solutions allow colleagues to interact and communicate in the most effective and efficient way possible making it easier than ever to get the job done.

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