My Aha! Telemedicine Moment

June 11, 2014, by Danielle Downs in Healthcare, Mobility, Video Conferencing

Have you ever had a moment that made you say “WOW”? Like many of you, I live and breathe technology. I read tech blogs, work in the tech industry, and am a self-proclaimed gadget junkie. Consequently, I am always looking for the latest and greatest app, program, or tool. So when I was battling a sinus infection about a month ago, I decided to try out a new telemedicine app that I had read about. The combination of my busy week, miserable sinus headache, primary physician who was booked out for a week, and a desire to avoid an urgent care facility during flu season, I decided to give the app a try.

The app, Doctor On Demand, allows you to connect over video or audio-only and speak directly to a physician. They are able to answer and assist with non-medical emergencies, short-term prescriptions, and referrals to specialists. There is no need for insurance and it is a flat fee for each consultation.

Slightly hesitant about how well this would work but feeling desperate to annihilate this sinus monster that had invaded my head, I downloaded the app. My first impression was how sleek and aesthetically pleasing the app looked (I can’t help myself, along with technology, I live and breathe marketing). Once downloaded, I was able to quickly fill out some general information about myself and  how I would like to pay for my consultation. From there, I was brought to a screen where I could enter my symptoms as well as any medications or medication allergies I had. Once I listed my symptoms I was asked if I wanted to connect to a doctor. Given their name and some information, I was quickly connected via video conferencing to our consultation. I explained my symptoms and that I had chronic sinus infections. He asked me a few questions and if there were any specific medications that I normally take for treating this. Once my preferred antibiotic was determined, the doctor asked me if there was a specific pharmacy that I would like to have my prescription called in to. The pharmacy location was then set and he informed me that it would be called in right away. The entire consultation took less than 10 minutes and I was able to pick my prescription up within 30 minutes of my call. After concluding the session, I received an email receipt for the call as well as an email confirming that my prescription request had been sent in to my preferred pharmacy.

With physicians continuing to be over-scheduled, and a society of people who are extremely busy, this app makes a Dr. visit easy and accessible from wherever you are at any time. I was very impressed by the whole process. This was a great example of how effective telemedicine can be and I highly recommend giving it a try.

 

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Danielle Downs, Digital Marketing & Social Media Manager

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