Cisco’s TelePresence has traditionally been thought of as a stationary, high-end video conferencing solution targeted to c-level executives (due in part to the value it provides by cutting down on the need for global travel for meetings). Cisco is now expanding the concept of TelePresence with affordable, easy to use/deploy solutions that can be used in small to mid-sized meeting rooms, and specialized systems that are aimed at the health care market space.
Veterans returning from Iraq and Afghanistan with post-traumatic stress disorder, brain injuries and other serious mental health issues are not receiving the help they need due to insufficient access to care, according to a recent article in the New York Times. One way this problem is being addressed: telehealth solutions that utilize video conferencing technology.
An InformationWeek survey of four hundred sixty-three business technology professionals found that desktop video conferencing plays an important role in business collaboration and unified communications. Desktop video conferencing facilitates collaboration and reduces travel costs for those polled, and seeing the success of Skype for consumers has led to greater acceptance of video among business users.
IVCi is addressing the increasing use of video conferencing at the desktop in addition to mobile and conference room use by providing an easy way for all types of users to meet, and that is through its MVE service….MVE creates a seamless video experience, no matter what type of system is being used, no matter where that system may be located – and it is all done by professionals behind the scenes…
IVCi today announced the results of an independent study conducted by market research and consulting firm Boston Research Group. The study, which was based on IVCi customer experiences from May 2010 to April 2011, found that IVCi had a service and support customer satisfaction rating of 92%. IVCi has received top scores for service and support for each of the last four years that Boston Research Group has surveyed its customers.
“We know there is little tolerance for down time in meetings when customers utilize unified communication solutions. Each year we invest heavily in the people, processes and technologies that deliver some of the industry’s top customer satisfaction ratings. The highest level of customer service has always been a top priority for us, so we are delighted that our customers continue to rate us so highly each year,” said IVCi’s CEO Bob Swing.
“IVCi places great emphasis on recruiting highly motivated people who are both industry trained and certified, and have experience to deal with the most complex service issues,” said Chris Böttger, IVCi’s senior VP of managed services. “Through sophisticated quality assurance surveys, an advanced ticketing system, live call monitoring, a unique rewards program, and a talented team we can make continuous adjustments to our best practices. The ultimate goal is to enhance the customer experience.”
IVCi is now taking its support to the next level by expanding its Managed Video Experience services for corporate telepresence, audio visual (AV) and video rooms. With IVCI’s Desktop Experience, corporate video meetings can now include application independent devices that allow mobile users on their PC, tablet or smartphone to be part of corporate video meetings. IVCi’s services allow anyone to connect securely and with a scalable business process, even if they are connected with consumer applications such as Skype and Google Video Chat (whether it be on an iPad, Android or iPhone), combined with business video systems from Polycom and Cisco.
The app runs on Polycom’s RealPresence platform, which runs its standard videoconferencing rooms and terminals that include larger high-definition televisions and speaker systems. The idea is to encourage even more video conferencing use by enabling the tablets to talk with the larger video conference rooms.
IVCi has the experise to help our clients with all of their mobile video conferencing needs, including a managed service offering that extends to mobile devices.
Davis Memorial Hospital soon will offer more advanced care to stroke patients.
Neurologists from West Virginia University’s Stroke Center will communicate with the hospital using video conferencing devices.
The team will be able to view, and interact with patients while viewing diagnostic data. Hospital officials said they’re excited about the partnership.
The hospital will conduct mock drills, and that it expects the devices to go online next month.
Watch video here:
Cisco has announced video sharing – a new feature that allows TelePresence users to archive video sessions, replay them on demand, and search them by keywords.
IVCi will be exhibiting at the second annual VCI Group conference at the New Orleans Sheraton October 10 – 12.
Make sure to stop by booth #307 to see how your company can bridge the gap with IVCi’s desktop experience, powered by Blue Jeans Network.
Info at about the VCI Group Conference:
A recent report details Cisco’s changes to its enterprise video conferencing line, including major software revamping. Cisco is really focusing on optimizing/simplifying the user experience as companies increase their use of video conferencing and unified communication (UC) technology. Expect to see more good things from Cisco coming soon!
A new study published by Cisco demonstrates the importance of the Internet to young people (college students). The study found that the Internet is ranked as important to their lives as water, food, air, and shelter.
In addition, two-thirds of students (66 percent) and more than half of employees (58 percent) cite a mobile device (laptop, smartphone or tablet) as “the most important technology in their lives.”
The future of video conferencing and cloud-based services!