Category: Collaboration

What is Call Control? Call control, by definition, is the process used in communication networks to connect, maintain, route, and terminate connections between endpoints. It is a tool by which organizations can achieve different features or results. What Does Call Control Do? Call control provides intelligent traffic and routing and is required for communication beyond point-to-point IP dialing; meaning you have to remember and then enter a 12 digit IP address to connect over video. Here are the tops ways call control can enhance an organizations collaboration environment: Enable External B2B & B2C Collaboration: Call control provides an easy and secure way to connect …

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What Does an AV Room Consist Of? Part 2

February 24, 2014, by Danielle Downs in Collaboration

In part one of this series we reviewed the 4 core design and technology components that are important for creating an effective AV room including video, audio, control and lighting. Although those are very important aspects of an effective environment, the technology “behind the scenes” is equally as important for creating a quality collaboration experience. Understanding these background components is essential to recognizing what makes an AV room effective as a whole. Wireless Mic Receiver: Used to pick up the signal broadcast by the mic transmitter and change it back into an audio signal. The output of the receiver is electrically identical to …

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B2B Video Conferencing: Then & Now

February 13, 2014, by Lisa Avvocato in Collaboration

Video conferencing is moving from a nice-to-have to an essential business tool. This is, in part, due to the ease of which video solutions have become available along with the removal of many barriers to B2B video calling. Here’s a look at a few of the most prominent obstacles and what has been or is being done to overcome them. A User Friendly Dialing Plan: Placing a call over video used to be a complicated process due to the lack of a universal number system. Users had to remember an IP address, often up to 12 digits with no logical sequence. Today, …

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Tips for Leading a Virtual Team Effectively

February 3, 2014, by Lisa Avvocato in Collaboration

Remote teams are quickly growing in popularity with the acceptance and growing use of telework programs. However, leading a remote team and managing remote team members is far different from traditional teams. There are many things that we take for granted being in an office, especially face time, that need to be specifically addressed for remote teams. In a recent HBR article, Keith Ferrazzi mentions three tips to managing virtual teams. Here are a few others to ensure your remote team members function as well as local team members. Be Available:  Formal weekly status meetings are a must but don’t forget to …

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The 5 W’s of a Video Conferencing Strategy

January 29, 2014, by Danielle Downs in Collaboration

Video conferencing initiatives continue to be an increasing priority to many organizations. With advancements in technology, the promise of connecting people anywhere, any time, on any device is now an attainable goal when video collaboration is implemented correctly. The first step in this process is to put together a solid video collaboration strategy. As a starting point, here are 5 important for getting your video strategy off on the right foot. Who will be using video? More specifically, what business units will be using video? Will this be for executives only? Will different departments have access to the video conferencing equipment/services? What will they …

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Top AV Trends for 2014

January 27, 2014, by Adam Kaiser in Collaboration

With 2013 solidly in our rear view, 2014 is presenting some exciting new developments in the world of audio visual integration and technology. Based on what happened in 2013 from a product perspective, as well as new habits of users, we see several key trends emerging this year. 1. Content is King For many years, AV rooms have focused upon the users participating in the meeting and ensuring that they look and sound as good as possible. Especially in rooms that feature video conferencing, clarity has been a priority. The world is changing quite rapidly and with the maturity of big data, …

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This Week In Collaboration

January 24, 2014, by Danielle Downs in Collaboration

Welcome to our bi-weekly recap of the week’s best articles surrounding collaboration. What Next for BYOD? Cisco introduced a BYOD solution to remove some of the burden from IT Departments and provide them with a central point for managing many aspects of the BYOD lifecycle including on-boarding, device profiling, authentication, authorization, offboarding, and self-service management. This all fits in to the recently created industry segment, Mobile Device Management. 4 Productivity Tips for Business Meetings Many people dread meetings and conference calls and according to a Blue Jeans Network survey, 6% of employees have admitted to falling asleep during conference calls. 4 tips for making …

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This Week In Collaboration

January 10, 2014, by Danielle Downs in Collaboration

  Welcome to our bi-weekly recap of the week’s best articles surrounding collaboration. First Look: Why Banks Should Copy Amazon s Mayday Video Support Financial institutions should take notice of Amazon’s video on-demand customer service feature and think about utilizing a similar service on their mobile and tablet applications. Giving customers the ability to speak to a customer service representative face-to-face from their mobile device or tablet could exponentially improve their users digital experience.  This could not only help customer service but also be further extended as a sales tool when branch personnel help with remote assistance to their customers. Getting Great Audio in a …

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Web Conferencing vs. Video Conferencing

January 8, 2014, by Danielle Downs in Collaboration

Video conferencing and web conferencing are two commonly confused technologies. Traditionally, these two applications were very different. At a very basic level, web conferencing focused on content sharing while video conferencing focused on providing face-to-face interaction. Web conferencing is and was often used for lectures, presentations and webinars for larger groups of people. They were also designed for individuals to easily join from their desktop. Depending on the solution, web conferencing had either two-way audio capabilities or only one-way audio for the presenter. On the other hand, video conferencing was most frequently used for meetings between two different locations. The video conference …

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Corporate New Year’s Resolutions For 2014

January 6, 2014, by Lisa Avvocato in Collaboration

It’s that time of year again, for New Year’s Resolutions. While individuals resolve to eat healthier and stay in touch more with family and friends, organizations can also take this time to establish new company-wide initiatives that not only affect the bottom line but can also motivate and inspire their teams. Here are a few resolutions companies can drive for 2014: Reinforce Green Behavior This can be accomplished is numerous ways such as reducing travel, replacing paper with digital documents or encouraging carpooling among coworkers. It helps to set specific goals such as replacing 10% of business travel with video conferencing or …

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