Category: Tips & Tricks

Video has become a staple in both my professional and personal lives. I find it so much easier to have a conversation face-to-face and simply get annoyed when I have to pick up the phone. Unfortunately, I still meet a lot of people who just don’t seem to love video as much as I do. We’ve already discussed a few excuses in a previous post; including people can spy on me, I cannot multitask and video is creepy. Here are a few more of my favorites: Video is too difficult to use Half of the time I can hear the other person …

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Norm Goes to Japan

July 27, 2012, by Lisa Avvocato in Tips & Tricks

Guess what? We finally closed the Japanese bank deal! It’s been a bumpy ride the past few months but on the bright side I’ve learned how to distinguish between about sixteen different types of hmmms. Let me back up a little. Prior to my first meeting with the bank’s executive team I sat down with my sales manager Tom to discuss our strategy. He explained that business was conducted differently in Eastern cultures than it was in Western cultures. In the first meeting, the initial focus is on establishing a relationship by understanding each other’s needs rather than simply discussing different products …

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Collaboration, team work, relationships and communication; these are some of the latest buzzwords in business today. Companies are not only embracing the collaboration era but looking for ways to enhance communication and strengthen relationships between colleagues, business partners and even customers. The result: video enabled organizations. The benefits of video conferencing are undeniable and technological innovations have made video more accessible and easier to use than ever. As a result, organizations are adopting visual collaboration solutions at a rapid rate. However, while some organizations are creating a competitive advantage with stellar results; others see the equipment slowly collect dust. So, what makes the …

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Norm Meets Friday the 13th

July 13, 2012, by Lisa Avvocato in Tips & Tricks

It’s here, Friday the 13th, and I have a huge meeting today. I woke up in a panic last night because I had a nightmare that I completely bombed the presentation and then got fired. I don’t understand why they had to schedule this meeting today – do they not understand I have the worst luck ever? Then I’m walking to my car this morning and a black cat crawled right in front of me and gave me the stare down. This is a bad omen, something is going to go wrong, I just know it. As I’m driving, I start …

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Norm here. I use video on a daily basis and absolutely love it; although, I seem to make a lot of mistakes which can be rather embarrassing at times. Out of the goodness of my heart, I’m sharing some of these instances so you can avoid making the same mistakes. Well yesterday I had a little snafu during my presentation to a client. I got caught up chatting with a co-worker and was running a little late. I had just enough time to join the video call but figured it was okay since I could just connect my laptop and …

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Norm here. I use video on a daily basis and absolutely love it; although, I seem to make a lot of mistakes which can be rather embarrassing at times. Out of the goodness of my heart, I’m sharing some of these instances so you can avoid making the same mistakes.  Yesterday, I was in the conference room for our monthly sales meeting. We were discussing the latest market trends when this new guy appears on the screen to give his thoughts. Now, not only did this guy have long blonde hair, he had his shirt unbuttoned a little too far if you …

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Video conferencing technology crosses geographical boundaries and connects participants all over the world with the click of a button. Many collaboration sessions with peers are informal gatherings where different ideas and concepts are discussed. However, what is perceived as a normal hand gesture in one country may be completely offensive in another. Colleagues should be mindful of their hand gestures during international meetings and specifically avoid the gestures below that have multiple meanings. A-Okay In the US and UK this gestures is often used to signify things are “a-okay” or absolutely fine but in Japan it means money or coins. This can become quite …

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Video conferencing has truly changed the way that people communicate throughout their business and the world. The technology brings people together while providing significant cost savings and productivity gains. But, like any other technology there are always some things to watch out for and some common mistakes or “blunders” that can be made that make you look, well, terrible. Recently I was presenting to our sales team and quickly came face to face with some of the blunders I’ve experience in the past. While I am proud to say that I did not experience all of these in this single meeting, …

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It’s no secret that body language provides visual clues to the people you are speaking to; both positive and negatives signs of approval, engagement, confidence and more. Lately, the importance of body language during a video call has been lost in a sea of texts, emails and phone calls.  It is extremely important to be cognizant of body language during a video call to avoid giving the wrong impression. Body language is a major sign of whether a person is actively engaged in a conversation or words are simply going in one ear and out the other.  Everyone has shouted you’re not listening …

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