Category: Unified Communications

Moving products to market quickly is the key to success for many pharmaceutical companies. Shortening the product development cycle ensures that companies benefit from the limited patent life that is typical for new drugs, and are compensated for the costs that are incurred during the developmental phase. Unified Communications (UC) solutions, including visual collaboration technology, enable communication with remote parties, creating the effect that all participants are sitting face-to-face, at the same table or in the same room. UC solutions allow pharmaceutical companies to develop drugs sooner by: Enabling face-to-face communication with remote parties during the crucial drug trial process. Enhancing the quality and …

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It’s more than just bits and bytes In a world where instant messaging, email and online audio meetings reign supreme; shifting an organization’s culture to adopt visual collaboration or unified communication solutions can be extremely challenging.  Implementing a new technology is a significant organizational change that, if underestimated, can produce disappointing results.  There are several key steps an organization must take in order to effectively drive adoption throughout the organization – including properly integrating the technology. This is the second post in a five-part series covering the successful development of a video culture within an organization.  Read part one here. Visual collaboration …

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Because the boss said so is not enough! In a world where instant messaging, email and online audio meetings reign supreme; shifting an organization’s culture to adopt visual collaboration or unified communication solutions can be extremely challenging.  Implementing a new technology is a significant organizational change that, if underestimated, can produce disappointing results.  There are several key steps an organization must take in order to effectively drive adoption throughout the organization – starting with executive support and planning. This the first post in a five-part series covering the successful development of a video culture within an organization. Prior to even purchasing video conferencing equipment, senior …

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Your company probably ranks its ability to deliver outstanding customer service as an essential part of the business. But how likely is it that your clients are actually experiencing the level of customer service that you want to them to receive? If you are interested in transforming an average customer service experience into a truly exceptional interaction that customers will remember (and keep them coming back), consider implementing a visual collaboration system as part of a unified communications (UC) solution. UC solutions, including video conferencing applications, facilitate face-to-face communication by creating life-like, virtual meetings, and can be an effective way to …

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Recently the New York Times ran a story regarding the security of video conferencing systems, highlighting a hacker who was able to connect to open video networks of major organizations.  To learn more about how Cloud Video Services can help address this issue, check out the article at http://198.154.240.130/~ivcicom/article-big-brother-can-t-watch-you-in-the-cloud.html.    

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Cisco has announced enhancements to its product line that address the need to collaborate easily and efficiently, from any device, at any place, and at any time. “The advancements Cisco is introducing today –from Cisco WebEx® to Cisco Jabber™ — can change how people meet utilizing expanded cloud-based services, and can give workers an easy way to collaborate directly from Web applications they use every day, driving new levels of business productivity and competitiveness.” More here: http://communities.cisco.com/docs/DOC-27345  

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An InformationWeek survey of four hundred sixty-three business technology professionals found that desktop video conferencing plays an important role in business collaboration and unified communications.  Desktop video conferencing facilitates collaboration and reduces travel costs for those polled, and seeing the success of Skype for consumers has led to greater acceptance of video among business users. IVCi is addressing the increasing use of video conferencing at the desktop in addition to mobile and conference room use by providing an easy way for all types of users to meet, and that is through its MVE service….MVE creates a seamless video experience, no matter what type …

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IVCi today announced the results of an independent study conducted by market research and consulting firm Boston Research Group. The study, which was based on IVCi customer experiences from May 2010 to April 2011, found that IVCi had a service and support customer satisfaction rating of 92%. IVCi has received top scores for service and support for each of the last four years that Boston Research Group has surveyed its customers.  “We know there is little tolerance for down time in meetings when customers utilize unified communication solutions. Each year we invest heavily in the people, processes and technologies that deliver some …

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A recent report details Cisco’s changes to its enterprise video conferencing line, including major software revamping. Cisco is really focusing on optimizing/simplifying the user experience as companies increase their use of video conferencing and unified communication (UC) technology. Expect to see more good things from Cisco coming soon! http://wallstcheatsheet.com/stocks/cisco-announces-major-changes-in-its-enterprise-videoconferencing.html/

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Polycom continues to demonstrate its commitment to open standards among unified communications solutions with its announcement of  the Polycom RealPresence platform. This new offering includes a comprehensive software infrastructure for universal video collaboration. The Polycom RealPresence Platform (formerly referred to as the Polycom UC Intelligent Core) is the software infrastructure that powers Polycom’s HD telepresence and video solutions. The open-standards approach of the Polycom RealPresence Platform ensures integration with hundreds of unified communications and social networking applications, such as Microsoft Lync 2010, IBM Sametime, and Jive’s social business platform. More here: http://www.www.istockanalyst.com/business/news/5421447/polycom-introduces-realpresence-platform  

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