Category: Unified Communications

In a recent InfoWorld article, Adopt the Cloud Kill Your IT Career, Paul Vezina makes a handful of arguments. General ideas include adopting the cloud leads to integration issues, causes security concerns and most importantly, leaves organizations susceptible to a monstrous disaster that is waiting in the wings. While some of these arguments hold true in certain situations, many do not apply for visual collaboration and unified communications technologies. More often than not, integrating the cloud does not produce more problems than it solves. As with anything, a lack of experience or expertise can cause major problems and organizations should do …

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It seems like every day there are new headlines in the telecommunications industry about unified communications, the latest acquisition, release or new cloud service. The term “unified communications” has been around for a long time; but it means different things to different people – just take a look at some major software companies or hardware manufacturers. Microsoft has taken its Office Communications Server, transformed it into Lync, and gained significant mind and market share with the product. In addition, they have worked closely with Polycom to integrate video conferencing into the Lync ecosystem. Cisco, on the other hand, has significantly invested in Jabber …

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When most of us think about oil, we are mainly concerned with how much it will cost to fill up our cars with gasoline. What we don’t consider is how gasoline actually arrives ready at the pump – the refining process that breaks crude oil down into a variety of consumer and industrial products. This process is the domain of commodity brokers – individuals who make their living putting together deals between buyers and sellers of petroleum products to feed the public’s inelastic demand. Commodity brokers are often headquartered in one office, with several satellite locations located across the globe. Brokers …

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Hospitality professionals know when they need to turn on some serious charm to attract customers. Given the economic environment in recent years, tourism and business travel have declined, leading to a reduction in occupancy rates, daily room rates, and REVPAR (revenue per available room). Competition is intense for the available customers – the question is, how do hotels, resorts, and casinos not only bring in new guests but ensure repeat business? Ensuring excellent service is a given. To truly differentiate their establishments, hotels can utilize unified communication (UC) technology to transform not only the customer experience, but also improve the operating …

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Moving products to market quickly is the key to success for many pharmaceutical companies. Shortening the product development cycle ensures that companies benefit from the limited patent life that is typical for new drugs, and are compensated for the costs that are incurred during the developmental phase. Unified Communications (UC) solutions, including visual collaboration technology, enable communication with remote parties, creating the effect that all participants are sitting face-to-face, at the same table or in the same room. UC solutions allow pharmaceutical companies to develop drugs sooner by: Enabling face-to-face communication with remote parties during the crucial drug trial process. Enhancing the quality and …

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It’s more than just bits and bytes In a world where instant messaging, email and online audio meetings reign supreme; shifting an organization’s culture to adopt visual collaboration or unified communication solutions can be extremely challenging.  Implementing a new technology is a significant organizational change that, if underestimated, can produce disappointing results.  There are several key steps an organization must take in order to effectively drive adoption throughout the organization – including properly integrating the technology. This is the second post in a five-part series covering the successful development of a video culture within an organization.  Read part one here. Visual collaboration …

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Because the boss said so is not enough! In a world where instant messaging, email and online audio meetings reign supreme; shifting an organization’s culture to adopt visual collaboration or unified communication solutions can be extremely challenging.  Implementing a new technology is a significant organizational change that, if underestimated, can produce disappointing results.  There are several key steps an organization must take in order to effectively drive adoption throughout the organization – starting with executive support and planning. This the first post in a five-part series covering the successful development of a video culture within an organization. Prior to even purchasing video conferencing equipment, senior …

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Your company probably ranks its ability to deliver outstanding customer service as an essential part of the business. But how likely is it that your clients are actually experiencing the level of customer service that you want to them to receive? If you are interested in transforming an average customer service experience into a truly exceptional interaction that customers will remember (and keep them coming back), consider implementing a visual collaboration system as part of a unified communications (UC) solution. UC solutions, including video conferencing applications, facilitate face-to-face communication by creating life-like, virtual meetings, and can be an effective way to …

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Recently the New York Times ran a story regarding the security of video conferencing systems, highlighting a hacker who was able to connect to open video networks of major organizations.  To learn more about how Cloud Video Services can help address this issue, check out the article at http://198.154.240.130/~ivcicom/article-big-brother-can-t-watch-you-in-the-cloud.html.    

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Cisco has announced enhancements to its product line that address the need to collaborate easily and efficiently, from any device, at any place, and at any time. “The advancements Cisco is introducing today –from Cisco WebEx® to Cisco Jabber™ — can change how people meet utilizing expanded cloud-based services, and can give workers an easy way to collaborate directly from Web applications they use every day, driving new levels of business productivity and competitiveness.” More here: http://communities.cisco.com/docs/DOC-27345  

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