Category: Video Conferencing

Customer Service is Going Virtual

April 8, 2013, by Adam Kaiser in Video Conferencing

“This call may be monitored for quality assurance.” How many times have you heard that throughout your life? The reality is, as technology continues to change at a rapid pace, the way we communicate with our vendors and service provides is rather primitive. When the cable bill arrives with the wrong charges (surely that never happens!), one has to pick-up the phone only to wait on hold for twenty minutes to ultimately get a resolution. Or maybe a recent purchase for a child warrants some technical support; again a phone call and wait time must be endured. At the same …

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This month’s telemedicine videocast from the American Telemedicine Association focused on a major change in the population tabulation that directly affects telemedicine reimbursement, as discussed by ATA’s CEO Jonathan Linkous and Gary Capistrant, senior director of public policy. Federal Policy Changes & Activity The hot topic was the re-designation of many counties from rural to metropolitan, which resulted in the loss of Medicare telehealth reimbursement. Due to a change to the Standard Metropolitan Statistical Areas, 97 counties newly designated as “urban” will lose reimbursement privileges because Medicare reimbursement for telehealth services is not available to populations in metropolitan areas. On the other …

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The ABA TECHSHOW is taking place April 4-6, 2013 in the Windy City (Chicago, IL). Visit us at booth #614! IVCi is partnering with Blue Jeans Network to showcase how video collaboration solutions can help law firms meet today’s legal challenges, such as geographically dispersed clients and timely access to subject matter experts, while helping minimize expenses. In a previous article, we discussed how firms can use video to build client relationships, as well as, manage their ever growing case load by keeping in touch with traveling clients effortlessly through video enabled smartphones or tablets. Additionally, firms can use video conferencing …

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Enterprise Connect 2013 has come to a close and what an event it was. This was IVCi’s first year attending and exhibiting at the show and it was a fantastic experience that provided many opportunities for us to connect with our current customers as well as future prospects. In addition, the opportunity to see the latest technology and offerings from our partners was great. The event was jam-packed with great sessions, keynotes, exhibitors, attendees and more. Here is an overview of some of the key takeaways and messages from the event. WebRTC WebRTC (as previously covered here on Collaboration Insight) is a …

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A couple of weeks ago I had the opportunity to sit in on a NASA Digital Learning Network program with a fourth grade class that ironically was located about fifteen minutes away from me.  Scott Anderson, a DLN Coordinator at NASA Marshall Space Flight Center, taught a module about Toys in Space. The program focuses on forces and motion and consists of an investigation of what toys will work in a microgravity environment (such as space). Did you know that a boomerang actually works in space? It’s because the looping path a boomerang follows is actually the result of the uneven …

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Each month, the American Telemedicine Association broadcasts This Month in Telemedicine, a webcast discussing news and topics in the telemedicine field. February’s webcast featured ATA’s Jonathan Linkous, Chief Executive Officer, and Gary Capistrant, Senior Director of Public Policy, discussing the growth of telemedicine and policy issues. A deluge of demand, a raft of pending legislation, and licensing challenges—these are a only a few of the issues facing telemedicine. Activity: Telemedicine is undergoing an “explosion of activity,” says Linkous. The ATA estimates 10 million patients in the U.S. and Canada are now using telemedicine (the majority for radiology). Two trends he’s seeing: the involvement …

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With the technology used in telepsychiatry becoming more reliable, inexpensive, and ubiquitous, there has been a corresponding increase in mental health professionals who are turning to remote treatments. In fact, psychiatry has been at the forefront of telemedicine use. The general consensus thus far is that telepsychiatry is particularly useful for rural populations, children, the military, and those in institutions like prisons. In other words, telepsychiatry reaches people who otherwise wouldn’t have access to mental health services. (There is a severe shortage of child and adolescent psychiatrists). Telepsychiatry can also lessen some of the barriers often cited to obtaining mental health …

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Did you know that NASA, home to astronauts, rovers, and space shuttles, also offers a comprehensive program of free Science, Technology, Engineering, and Mathematics (STEM) courses for students across the U.S.? NASA’s Digital Learning Network (DLN) reached almost 76,000 students last year using video and web conferencing from one of their 10 studios. Caryn Smith Long , manager of DLN, explains how the innovative program helps to broaden students’ learning—and worlds. IVCi: Who uses NASA’s DLN? CSL: We work with students from kindergarten through certified teachers. We’re developing some asynchronous courses where we take some modules we offer classrooms and teach them to teachers …

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See the future of enterprise communications, listen to thought leaders and comprehensive analysis, attend in-depth technical sessions, and of course stop by Booth #330 to visit IVCi! Enterprise Connect (formerly VoiceCon) is the premiere event and exhibition for all things enterprise communications and collaboration. Sessions cover areas from Unified Communications to Video Conferencing to Social Media. Some of the sessions we are most excited about are Building a UC & Collaboration Roadmap, Building a UC Business Case and Emerging Video Technologies. Click here to view the entire conference schedule as there are a lot of great sessions. In other exciting news, we just …

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Building Homes with Video Conferencing

February 11, 2013, by Lisa Avvocato in Video Conferencing

You’ve heard of using video to arraign inmates, manufacture products, produce films, and even design clothing; but what about to build homes? Well IVCi customer K. Hovanian Homes, a nationally recognized home builder with headquarters in New Jersey and satellite offices across the company, is doing just that. Video is mostly used for quarterly accounting and budget planning, home design and other industry related meetings since many executives and directors work in satellite offices around the US, or in one case the Middle East. Mobility Experience gives these executives the flexibility to connect to a video call wherever, whenever, on whatever device …

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