Category: Video Conferencing

Video conferencing has long been known for reducing travel costs, saving time, and strengthening collaboration within an organization. However, when organizations utilize video conferencing to support customer relationships they have the chance to increase the ROI on their technology investment and boost both new and existing client relationships. There are multiple ways that video conferencing can add value to customer relationships.  Here are a few that stand out; 1. Training: Organizations can use video conferencing to help train customers on the product or service they are purchasing. This can help make the training more efficient and allows the ability to provide face-to-face training …

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As video conferencing becomes more and more crucial, the decision goes from whether or not to invest to how should we invest? When it comes to buying video conferencing equipment, leasing or buying are the two main options. Which one is the best option? This all depends on each individual companies requirements, bottom line, and preference. Here is a look at some of the pros and cons of each to help you decide what’s best for your organization. Buying Equipment Pros: 1. Provides more options and increased flexibility since organizations have total control over what they purchase. 2. Endpoints and infrastructure can be customized …

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The below video resonates with many people as most of us have been on one of those poorly run audio calls. Never knowing who is or isn’t on the call, the constant interruptions, and not knowing who is typing in the background distracting the rest of the group. The good news is replacing these audio calls with video can solve a lot of those challenges.  Here’s how: The Role Call:  Since everyone is on video you can easily see who is currently on the call, who just joined and who is missing. No more distracting bloop bloops! The Annoying Background Noise:  The active …

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As another year comes to an end it’s time to reflect on the previous year and create new goals for the coming year. Video conferencing has become ever present, cloud services are continuing to grow and collaboration technology is becoming even cooler.  Here is a look at some of our top blog posts from 2013. We hope you enjoyed reading them as much as we enjoyed writing them! Have a wonderful and safe New Year and we’ll see you in 2014! What is Audio Visual Integration? The term “audio visual integration” is used quite a bit by organizations (including IVCi!) to describe the …

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Why Is Interoperability So Important?

December 16, 2013, by Lisa Avvocato in Video Conferencing

Interoperability almost always comes up anytime video conferencing is discussed. But what exactly is interoperability and why is it so important? The definition of interoperability is the ability to make systems and organizations work together (inter-operate). In the video world, it is the ability for two video conferencing systems to connect with each other. For example, a Polycom system is interoperable with any other Polycom system. Or, a standards-based video system is interoperable with any other standards-based video system. However, standards-based video systems do not natively interoperate with consumer desktop clients like Skype or Google Video Chat. So why is interoperability so …

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Canadian airline WestJet used video conferencing to plan a “Christmas Miracle” for 250 of its passengers this holiday season. They set up Santa chat boxes in terminals at Hamilton and Toronto airports and when passengers scanned their boarding pass they were connected via video conference to Santa Claus. From there, they rattled off their wish list ranging anywhere from socks and underwear to a big screen TV. When their flights took off, WestJet volunteers in Calgary worked with Best Buy and CrossIron Mills to gather the gifts. Watch the heartwarming video below as these passengers get the shock of their lives …

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Today IVCi is incredibly excited to reveal our newest service, Cloud Video Experience (CVE). This new offering is a subscription based, Infrastructure as a Service (IaaS) offering that makes large scale and rapid deployment of video conferencing not only possible but extremely easy. CVE was built to address the key challenges organizations face with video conferencing implementations including: 1. Infrastructure – CVE provides cloud based infrastructure that supports video conferencing endpoint registration, the ability to assign a standard name to your video device (name@domain.com) as well as a global directory and B2B calling. 2. Scalability – All CVE devices and software clients are auto-configured …

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American Telemedicine Association’s policy duo Jonathan Linkous, CEO and Gary Capistrant, Senior Director of Public Policy, return with updates and new information regarding telemedicine. Congress There are currently 30 plus proposed bills before Congress and 2013 has been one of the biggest years for telehealth legislation. The most notable is the Harper Bill which has been previously discussed; the biggest emphasis is getting this bill to the Congressional Budget Office so they can provide their estimate as to the cost savings this bill provides. Telestroke is a major component which Linkous says can help revolutionize stroke care. Last year over 100,000 people who …

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As the times change, the interview process is changing as well. In this case we are talking about video conferencing. Although video conference interviews have not completely replaced face to face interviewing, they are often done at a very important point in the interview process; the first impression. This first impression will help to determine if candidates are an initial good fit for the position or not. As important as it is for the candidate to make a good first impression, it is also very important for you and your organization to come across in a positive and professional manner. Video …

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Is Video Right For Your Company?

November 20, 2013, by Lisa Avvocato in Video Conferencing

The use of video conferencing continues to grow as many companies note the numerous benefits that the technology provides. However, making the initial decision to invest in video can be a difficult one. Many executives wonder whether video is truly a necessity or if it’s just a nice to have communications platform. Do the benefits of the technology really outweigh the cost of the technology? While there are several things to remember when incorporating video conferencing into a business, here are a few key questions to ask when getting started. Do I really need this technology? Many companies initially question the idea of …

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