April’s This Month in Telemedicine by the American Telemedicine Association, hosted as always by Jonathan Linkous, Chief Executive Officer, and Gary Capistrant, Senior Director of Public Policy discussed state and federal updates, collaborations, and quality assurance. State Licensure Remains a Hot Topic Gary Capistrant went over the basic situation of licensure, including a proposal that would let Medicare recipients to (virtually) cross state lines for care but would impose a requirement that the patient and doctor have a previous relationship, i.e. an initial consultation in person has to occur. While some states do allow that a legitimate patient-doctor relationship can be established …

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Collaboration technologies are making their way into many organizations as executives realize the benefits collaboration can bring to their organization. In many cases, there is a need to connect groups of people in a collaborative room environment; whether it’s to encourage collaboration on documents or other deliverables, video conference with remote teams, or hold a training session for new hires or policy updates. They myriad of choices between the technology, room layouts, furniture and more can become overwhelming; especially for organizations designing a collaboration environment for the first time. Here are a few tips to help navigate through the process. When determine …

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Learning the Cloud Way – Part II

April 12, 2013, by Lisa Avvocato in Cloud Services, Education

As cloud services pick up speed in the private sector, questions about security, cost savings, implementation and best-practice models have emerged in concert with its rapid growth and adoption. But are institutions of higher learning following suit? Cambridge, MA-based Forrester Consulting turned their focus on 12 universities in the U.S., the U.K., Australia, India, and New Zealand, surveying CIOs and IT directors for their July 2012 report “Cloud Bursts Into Higher Education.” They found out how and why these schools are employing the cloud; plus they give some suggestions as to where the partnership between higher education and the cloud is …

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Customer Service is Going Virtual

April 8, 2013, by Adam Kaiser in Video Conferencing

“This call may be monitored for quality assurance.” How many times have you heard that throughout your life? The reality is, as technology continues to change at a rapid pace, the way we communicate with our vendors and service provides is rather primitive. When the cable bill arrives with the wrong charges (surely that never happens!), one has to pick-up the phone only to wait on hold for twenty minutes to ultimately get a resolution. Or maybe a recent purchase for a child warrants some technical support; again a phone call and wait time must be endured. At the same …

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This month’s telemedicine videocast from the American Telemedicine Association focused on a major change in the population tabulation that directly affects telemedicine reimbursement, as discussed by ATA’s CEO Jonathan Linkous and Gary Capistrant, senior director of public policy. Federal Policy Changes & Activity The hot topic was the re-designation of many counties from rural to metropolitan, which resulted in the loss of Medicare telehealth reimbursement. Due to a change to the Standard Metropolitan Statistical Areas, 97 counties newly designated as “urban” will lose reimbursement privileges because Medicare reimbursement for telehealth services is not available to populations in metropolitan areas. On the other …

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The ABA TECHSHOW is taking place April 4-6, 2013 in the Windy City (Chicago, IL). Visit us at booth #614! IVCi is partnering with Blue Jeans Network to showcase how video collaboration solutions can help law firms meet today’s legal challenges, such as geographically dispersed clients and timely access to subject matter experts, while helping minimize expenses. In a previous article, we discussed how firms can use video to build client relationships, as well as, manage their ever growing case load by keeping in touch with traveling clients effortlessly through video enabled smartphones or tablets. Additionally, firms can use video conferencing …

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I attended a recent community meeting to hear about a proposed 600-home development to be built on what is now one large open space parcel. One of the concerns raised was the fact the developer had only one entrance to the proposed neighborhood, which would connect to a two-lane road. With a normal ratio of homes to cars, that translates to a lot of cars trying to squeeze into a small space during rush hour. The meeting quickly devolved into a gripe session about the overall state of traffic in the area. My neighborhood has three separate entrances, and it seems …

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Enterprise Connect 2013 has come to a close and what an event it was. This was IVCi’s first year attending and exhibiting at the show and it was a fantastic experience that provided many opportunities for us to connect with our current customers as well as future prospects. In addition, the opportunity to see the latest technology and offerings from our partners was great. The event was jam-packed with great sessions, keynotes, exhibitors, attendees and more. Here is an overview of some of the key takeaways and messages from the event. WebRTC WebRTC (as previously covered here on Collaboration Insight) is a …

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A couple of weeks ago I had the opportunity to sit in on a NASA Digital Learning Network program with a fourth grade class that ironically was located about fifteen minutes away from me.  Scott Anderson, a DLN Coordinator at NASA Marshall Space Flight Center, taught a module about Toys in Space. The program focuses on forces and motion and consists of an investigation of what toys will work in a microgravity environment (such as space). Did you know that a boomerang actually works in space? It’s because the looping path a boomerang follows is actually the result of the uneven …

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Each month, the American Telemedicine Association broadcasts This Month in Telemedicine, a webcast discussing news and topics in the telemedicine field. February’s webcast featured ATA’s Jonathan Linkous, Chief Executive Officer, and Gary Capistrant, Senior Director of Public Policy, discussing the growth of telemedicine and policy issues. A deluge of demand, a raft of pending legislation, and licensing challenges—these are a only a few of the issues facing telemedicine. Activity: Telemedicine is undergoing an “explosion of activity,” says Linkous. The ATA estimates 10 million patients in the U.S. and Canada are now using telemedicine (the majority for radiology). Two trends he’s seeing: the involvement …

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