The advantages of a video collaboration solution for your organization are well known. But to fully realize the benefits of your system, you need to have a well-executed implementation. There are varying levels of complexity in a video implementation and each must be managed appropriately by an experienced project manager(PM) Project management is the coordination of all people, resources, and activities to complete a project. In a video installation, for example, the PM needs to track equipment arrival, coordinate technicians to handle the install, and keep all key stakeholders from both the customer and the vendor updated as the project progresses. …

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4 Risks of Declining a Video Service Contract

November 25, 2015, by Amanda Jansen in Video Conferencing

When it comes to video communications equipment, leaving the servicing of complex UC technology to chance can be a particularly risky choice. Here are four potential pitfalls you might face if you decide to go without a service contract on your video equipment. Financial Risk When you purchase a service contract, you fix the cost of repairs for all your equipment giving you a totally predictable annual cost. Choosing not to go with a contract can result in unpredictable costs that may hit at any time. With the complexity of today’s video equipment, chances are that cost could be extremely high – …

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Shifting over the past few years, videoconferencing is no longer a nice-to-have option but a necessity. This is all due to the benefits it offers to businesses. The cloud boosts its popularity further, making it affordable for companies of all sizes and budgets. However, before making the switch to cloud-based videoconferencing, there are a few factors you need to consider. Quality and Performance A good videoconferencing service should run seamlessly on any device, be the company endpoints or personal devices of the employees. Also, look for one that supports 3G/4G mobile networks. This makes it easier for everyone to stay connected …

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How Cloud Videoconferencing Benefits Business

November 25, 2015, by Amanda Jansen in Video Conferencing

  Due to the dynamic nature of the business landscape and the changing needs of organizations, videoconferencing has emerged as the most popular form of communication in the business world. While video conferencing has existed for more than a decade now, we are now feeling its true business benefits. We’re moving from hardware-based videoconferencing to software and service based solutions. Cloud-based videoconferencing has allowed businesses to experience seamless collaboration without having to worry about hardware and infrastructure costs. With an increasing number of businesses opting for cost-effective services managed outside their premises, cloud-based videoconferencing is fast becoming the norm. Several recent studies …

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The benefits of an advanced collaboration solution that combines voice, video, and content are apparent to most business leaders. Polycom’s recent unveiling of their innovative RealPresence Centro and the RealPresence Medialign is a giant step forward in meeting the communication needs of the workplace of the future. The Centro is designed for small groups and classrooms and allows users to gather around in a collaborative circle permitting everyone to be seen and heard regardless of where they are located. The Medialign is an all-in-one collaboration solution for medium to large spaces that can be easily deployed without costly room alterations. …

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It’s human nature for people to get into a routine and resist change – even when switching to something new can be beneficial. This can often be the case when it comes to installing a video collaboration system in your organization. To fully leverage the benefits, you need to overcome obstacles and encourage the use of this game-changing technology. Here are three tips to help drive adoption of your video collaboration installation. Ensure optimal performance It may sound simplistic, but the most important factor when introducing new technology is to make sure it works. Reluctant users sometimes look for reasons not to get …

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At one time or another we’ve all been witness to one of those conference room clashes – two competing meeting groups gathered outside the company conference room debating over a scheduling conflict. This can happen all too often when there’s only one main meeting room. Most companies need a large, well appointed conference room to accommodate major gatherings like board meetings, customer presentations, and company meetings. But as more meetings now involve multiple smaller parties at remote sites and only the main conference room is set up for unified collaboration, scheduling conflicts are becoming more numerous. The solution is establishing a …

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While it’s clear that the proliferation of smartphones and tablets have made businesses increasingly mobile, there’s still a need for physical meeting rooms in most companies. Customers are still going to be on site, teams will periodically meet face to face, and teleconferences still need a home base for those working in the office. Of course the meeting rooms of the future will need to consist of more than white boards, conference phones, and video projectors. To build a truly collaborative experience means leveraging the latest hardware and software technology. But building a superior physical meeting room involves much more than …

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It’s been estimated that by the end of this year there will be 1.3 billion mobile workers. Gartner says that by 2020, 75% of businesses will be considered digital. Forrester forecasts that 43% of US workers will telecommute for some part of the day by 2016, nearly double from 2009. The trend is clear: the workplace of the future will be remote, mobile, and flexible. Despite resistance from some quarters – notably Yahoo and Reddit – this movement is unlikely to change. That means businesses need to figure out how to embrace the inevitable shift to ensure their long-term success. Here are …

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Bring up the topic of customer support service at any gathering and you’re likely to hear a flood of horror stories. Tales abound of misdirected calls, representatives who don’t understand your problem or can’t offer an effective solution, and getting tangled up in a maze of transfers. According to American Express, 78% of consumers have quit on a transaction or not made an intended purchase because of a poor support service experience. Thankfully, advances in technology can help the perception – and reality – of service delivery of any kind. IVCi Managed Care Live Video Assist is an example of how …

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How Can IVCI Help?

Our team will design and implement a comprehensive collaboration environment based on the unique needs and requirements of your organization.

Let us know your business objectives and we will create the perfect custom solution for your specific organization and video environment’s needs.

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