Sound Masking Your Way to Medicare Reimbursement

August 6, 2012, by Lisa Avvocato in Healthcare

Centers for Medicare and Medicaid now base a portion of hospital reimbursement on how well a hospital performs along with clinical and patient satisfaction measures. The Hospital Value-Based Purchasing (VBP) Program metrics are based on metrics from Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) metrics which are publicly available. In order to receive full Medicare funding, hospitals need to score in at least the 50th percentile in patient satisfaction scores. One key area is ensuring the area around patient rooms is always quite at night which is challenge for most hospitals. Doctors and nurses who are constantly milling around, responding …

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Video has become a staple in both my professional and personal lives. I find it so much easier to have a conversation face-to-face and simply get annoyed when I have to pick up the phone. Unfortunately, I still meet a lot of people who just don’t seem to love video as much as I do. We’ve already discussed a few excuses in a previous post; including people can spy on me, I cannot multitask and video is creepy. Here are a few more of my favorites: Video is too difficult to use Half of the time I can hear the other person …

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Every organization has its reasons for looking at video conferencing and the impact that the technology can have on the organization. If you have gone down that path or are planning to, you’ve likely identified some sort of gap or shortcoming in the way your business communicates either internally, externally, or both. Below are a couple of standout pain points that could be pointing you to a video investment. Ballooning Travel Budget The travel expense benefit is about as old as video technology itself, but it continues to be a very compelling benefit. If you review your travel numbers and consistently see travel …

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There are several different components that go into designing an optimal collaboration space: displays, video switching, control system, lighting, the list goes on. But what about the acoustics, how do you ensure both local and remote participants can hear each other clearly?  Believe it or not, there are actually several factors that affect the sound quality in a room. Speaker and Microphone Placement: Room design and they way participants actually use the space must be considered when designing audio pickup and coverage in a room. The style of meetings, along with furniture placement (tables/chairs/displays/etc.), allows a design engineer to determine the best type of …

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Each U.S. city and county is unique in its climate, population, and character. This diversity lends itself to innovative uses of technology by city governments that aim to improve life for its citizens. Metropolitan areas are using video conferencing solutions to create processes that are more efficient, and they are accomplishing this in ways that are as unique as the cities themselves. Here is a snap shot of some of the ways video is being used in towns throughout the country: New York, New York: OATH (the Office of Administrative Trials and Hearings), is an independent agency that handles disciplinary cases for …

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If there is one feature in the world of video conferencing technology that has undergone the most improvement over the years, it is the quality of video itself. We have gone from lower resolution images to life-like high definition and immersive telepresence experiences. It is fair to say that when properly configured with the right amount of bandwidth, the quality of video conferencing today is pretty amazing. What continues to be more challenging is the reach of video conferencing and more specifically, the ability to easily connect to anyone you want. The term B2B refers to video calling between different organizations, …

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Norm Goes to Japan

July 27, 2012, by Lisa Avvocato in Tips & Tricks

Guess what? We finally closed the Japanese bank deal! It’s been a bumpy ride the past few months but on the bright side I’ve learned how to distinguish between about sixteen different types of hmmms. Let me back up a little. Prior to my first meeting with the bank’s executive team I sat down with my sales manager Tom to discuss our strategy. He explained that business was conducted differently in Eastern cultures than it was in Western cultures. In the first meeting, the initial focus is on establishing a relationship by understanding each other’s needs rather than simply discussing different products …

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As more and more business move their primary IT and other functions to the cloud there is one issue that is always present; security. It is similar to the early days of online shopping and banking when many consumers were concerned that anyone could gain access to their credit card number or bank account information. But, over the years we have learned that while online banking and shopping is not 100% bullet-proof (frankly nothing really is); it really is quite secure. With the move to the cloud, security is an ever-present topic for conversation, and it should be. There is a …

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Social collaboration, a combination of social media, visual collaboration and unified communications, is becoming a significant trend in business today. When used together, these technologies can improve products or processes and ultimately drive true innovation which has a direct impact on a firm’s bottom line. This is the final post in a series discussing the benefits of social collaboration. For part one click here. Customer needs are changing faster than the weather these days and companies have to find new ways to adapt; otherwise they will simply fade away. Pushing products or services upon customers, à la advertising or herded …

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With the advent of smartphones, tablets, and other consumer devices, employers are now dealing with a high demand from employees to not only allow BYOD (Bring Your Own Device) but also to provide the tools and support needed to integrate these devices into new and existing business technologies. One major area of interest is mobile video conferencing. Due to the many options available, it is important to define a clear strategy to ultimately drive usage and adoptions. While there are many areas of the business to consider, here are five key ones to begin with when defining your strategy. What’s the end game? It is …

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