What's My Motivation?

May 17, 2012, by Adam Kaiser in Video Conferencing

“Motivation is the art of getting people to do what you want them to do because they want to do it.” – Dwight D. Eisenhower There are several applications for video conferencing across different industries; manufacturing, healthcare and retail to name a few. There is one use case, however, that is universal throughout any organization, in any industry.  The need to motivate your team.  With so many pressures across the organization, it can be difficult to find the time to provide the motivation that your employees need.  A small initiative can help inspire a team to work through a tough project while a large, company-wide …

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Everyone has been on a video call where one person doesn’t quite realize you can actually see him.  Remember, while you can hide pretty much anything over an audio call; anything you say or do, can and will, be seen by everyone on a video call.  Here are a few tips to avoid being the one everyone talks about after you disconnect.  Know you’re not invisible. While you can get away with propping your feet up on your desk, eating your lunch or rolling your eyes at a long-winded coworker over audio – it is quite noticeable over video.    That said, make …

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Driving Usage & Adoption In a world where instant messaging, email and online audio meetings reign supreme; shifting an organization’s culture to adopt visual collaboration or unified communication solutions can be extremely challenging.  Implementing a new technology is a significant organizational change that, if underestimated, can produce disappointing results.  There are several key steps an organization must take in order to effectively drive adoption throughout the organization. This is the final post in a five-part series covering the successful development of a video culture within an organization.  Read part one here.   The business world is moving at a faster pace than ever …

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When most of us think about oil, we are mainly concerned with how much it will cost to fill up our cars with gasoline. What we don’t consider is how gasoline actually arrives ready at the pump – the refining process that breaks crude oil down into a variety of consumer and industrial products. This process is the domain of commodity brokers – individuals who make their living putting together deals between buyers and sellers of petroleum products to feed the public’s inelastic demand. Commodity brokers are often headquartered in one office, with several satellite locations located across the globe. Brokers …

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It’s Friday, you’re sitting at work and realize this Sunday is Mother’s Day.  You forgot to get a card but no big deal you’ll swing by the store on your way home tonight.  Only problem is, your mom lives 1200 miles away.   Not exactly within driving distance and, short of overnighting a card (which will be totally obvious you forgot), there is no way a card will get there on time. Alright Plan B.  You’ll order some flowers and have them delivered on Sunday, but that just seems so…generic.  I mean this woman raised you and, more importantly, put up with …

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Listen to Your Customer!

May 10, 2012, by Lisa Avvocato in Telepresence, Video Conferencing

The social era has had a dramatic impact on the way customers purchase and companies promote their products.  Customer feedback is becoming ever important and now is critical to an organization’s long term success.  We’ve seen many organizations stray farther and farther away from customer needs as they fail to adapt to the changing competitive landscape.  So how can companies ensure they stay in touch with customer needs and ahead of future competitors? Simple:  Listen to your customers and then listen some more. Your best customers are a great source of information.  Account representatives and sales managers and even marketing managers should pause …

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All Dressed Up and No One to Video

May 9, 2012, by Adam Kaiser in Telepresence

It seems like everywhere you look some analyst is saying video conferencing has hit a tipping point and its usage is skyrocketing.  The technology continues to improve while the cost of entry continues to decrease, which is great news for just about anyone who needs to communicate with people in other locations. What happens though, when an organization finally decides to pull the trigger?  It partners with a solution provider, picks a technology or manufacturer, sets a budget, and implements. Great! Now it’s time to watch the investment pay for itself as members reap all of the personal and business benefits video …

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Hospitality professionals know when they need to turn on some serious charm to attract customers. Given the economic environment in recent years, tourism and business travel have declined, leading to a reduction in occupancy rates, daily room rates, and REVPAR (revenue per available room). Competition is intense for the available customers – the question is, how do hotels, resorts, and casinos not only bring in new guests but ensure repeat business? Ensuring excellent service is a given. To truly differentiate their establishments, hotels can utilize unified communication (UC) technology to transform not only the customer experience, but also improve the operating …

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Power to the People!  In a world where instant messaging, email and online audio meetings reign supreme; shifting an organization’s culture to adopt visual collaboration or unified communication solutions can be extremely challenging.  Implementing a new technology is a significant organizational change that, if underestimated, can produce disappointing results.  There are several key steps an organization must take in order to effectively drive adoption throughout the organization – including proper communication and training. This is the fourth post in a five-part series covering the successful development of a video culture within an organization.  Read part one here. People are inherently resistant to …

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You’re thinking of investing in a visual collaboration solution or upgrading the existing deployment; however, the equipment and management costs are adding up quickly. While you know the value visual communication provides; you need to justify the expense to your boss.  Unfortunately, all the different components are making it difficult to show a return on investment. Enter the cloud. Organizations can have access to multi-point bridging, firewall traversal, recording and streaming features without the complicated, not to mention costly, equipment.  This eliminates the frustrating “figure it out” period and enables organizations to realize the ROI of their video investment almost instantaneously. Additionally, instead of …

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