Cisco IP Video Phone E20

Get Business-Quality Video at Each Desk

Improve productivity and collaboration by putting face-to-face communication on the desktop with the Cisco IP Video Phone E20. This IP video phone puts users in instant voice and visual contact for in-depth meetings and discussions. Communication is more effective and immediate, speeding decisions and providing more personal contact with customers.

Use Personal Video Conferencing at All Levels

Your organization can extend personal video conferencing to all levels, because the E20 IP Phone brings a fully integrated video experience to any desk. It also provides the basic IP telephony capabilities that you expect from a desk phone.

This IP video phone is an easily deployed and highly scalable visual communication solution that includes:

High-resolution camera with integrated privacy shutter
10.6-inch wide-format LCD display with Wide Extended Graphics Array (WXGA) resolution
Enhanced-definition w448p video resolution
Wideband 20-kHz speakerphone
Cisco acoustic echo cancellation

Cisco IP Video Phone E20 photo 2.

The E20 also offers an intuitive, easy-to-use interface with:

Soft keys
Four-way navigational menu button
Keypad
Dedicated buttons for functions such as Messages

The Cisco IP Video Phone E20 registers with, and is provisioned by, Cisco Unified Communications Manager and Cisco TelePresence Video Communication Server Control. Other features include:

PC port that allows the E20 and a PC to share one Ethernet cable to the network
Cisco Discovery Protocol for automatic VLAN association
Firewall traversal through Cisco TelePresence Video Communication Server Expressway

The Cisco TelePresence™ portfolio creates an immersive, face-to-face experience over the network-empowering you to collaborate with others like never before. Through a powerful combination of technologies and design that allows you and remote participants to feel as if you are all in the same room, the Cisco TelePresence portfolio has the potential to provide great productivity benefits and transform your business. Many organizations are already using it to control costs, make decisions faster, improve customer intimacy, scale scarce resources, and speed products to market.

Product Overview

With the Cisco® E20 IP Video Phone Cisco is reinventing the desk phone by merging voice, video and collaboration into one device. A highly scalable solution for enterprise mass deployment, everyone in the organization will immediately see the benefits of increased productivity and daily collaboration.

Cisco IP Video Phone E20 for TelePresence photo.

Cisco E20 IP Video Phone Features

Table 1 summarizes the key features for the Cisco E20 IP Video Phone.

Table 1. Cisco E20 IP Video Phone Feature Summary

*Feature Summary*
Design Features	Attractive Scandinavian design Superior quality IP telephone with advanced features Intuitive user interface and keypad for quick access to all IP phone and video services Wideband 10 kHz handset Easy to deploy and manage Familiar IP telephone features such as a message waiting indicator/button Handset, headset, speakerphone flexibility
Application Features	Video and voice for every desk Scalable for enterprise mass deployment Richer collaboration than only phone calls can provide Unite remote workers and other members of the organization Scale expertise across the organization
Performance Features	Ultra wideband 20 kHz speaker phone Cisco acoustic echo cancellation High-resolution Cisco camera with integrated privacy shutter DVD quality, w448p video resolution 10.6” wide format LCD display with WXGA resolution Bandwidth - SIP up to 1152 kbps Firewall traversal through Cisco TelePresence Video Communication Server Expressway

Product Capabilities

Table 2 provides a listing of the product capability specifications for the Cisco E20 IP Video Phone.

Table 2. Product Specifications

*Specification*	*Description*
Fully Integrated Unit Including:	LCD screen, camera, microphone, loudspeaker, keypad and handset 030 Delivered with power supply/cable and Ethernet cable
LCD Screen	10.6” wide viewing angle screen 033 WXGA (1280×768) 034 Manual brightness, contrast, color RGB
Camera	Cisco custom camera design 1/2.5” CMOS sensor Aperture F2.7 50° Horizontal field of view 29° Vertical field of view (39° total) +5°/-5° digital tilt Manual focus Focus distance 0.3m-infinity 1280 x 720 progressive @30 fps Ambient light frequency detection Automatic and manual brightness/white balance
Bandwidth	SIP up to 1152 kbps
Video Standards	H.264, H.263+, H.263
Video Features	Native 16:9 Widescreen 053 Picture in Picture (PIP)
Video Resolutions and Frame Rates	Transmit and Receive: 768 x 448@30fps (w448p) 576 x 448@30fps (448p) 512 x 288@30fps (w288p) 352 x 288@30fps (CIF) 176 x 144@30fps (QCIF) Receive Only: 1024 x 768@7,5fps (XGA) 1024 x 576@7,5fps (w576) 800 x 600@7,5fps (SVGA) 704 x 480@15fps (4SIF) 704 x 576@15fps (4CIF) 640 x 480@15fps (VGA) 352 x 240@30fps (SIF)
Audio Standards	MPEG4 AAC-LD, G.729ab, G.722, G.722.1, G.711
Audio Features	Ultra wideband 20 kHz speaker phone Wideband 10 kHz handset RJ9 headset port Cisco acoustic echo cancellation Automatic Gain Control (ACG) Automatic Noise Reduction Packet loss management Active lip synchronization
Privacy Features	Camera with integrated privacy shutter Video mute button with backlight indicator and far-end video mute indication Audio mute button with backlight indicator and far-end audio mute indication Headset button with backlight indicator
User Interface	On-screen graphic user interface Navigation cluster with select button Message waiting indicator/button 5 contextual soft keys
Dual Stream	Receive DuoVideo on SIP BFCP Soft key to switch between viewing received presentation and camera view
Multiparty Conferencing	MultiWay** support for intuitive, instant initiation of multiparty video conferences using a multipoint control unit MultiWay conference layout control using dial tones (DTMF)
Firewall Traversal	Through Cisco TelePresence Video Communication Server (Cisco VCS)
Embedded Encryption	AES over SRTP and TLS Automatic key generation and exchange
IP Network Features	Differentiated Services (DiffServ) Dynamic play out and lip-sync buffering Maximum call length timer IP Address Conflict Warning URI Dialing DNS lookup for service configuration Date and Time support via NTP
IP Network Support	IPv4
Security Features	Kensington Lock IP Administration Password Menu Administration Password Embedded encryption (AES) Call status light indication SIP Authentication via NTLM SIP Authentication via Digest Management via HTTPS and SSH
Network Interfaces	Internal 2-port Ethernet switch 1 x LAN/Ethernet (RJ-45) 10/100/1000 Mbit for PC 1 x LAN/Ethernet (RJ-45) 10/100/1000 Mbit for LAN
Auxiliary Interfaces	USB host port for media browser (wallpaper, ringtones) and USB alert. Bluetooth module for standard Bluetooth headset support
Ethernet/Internet/Intranet Connectivity	TCP/IP, DHCP, ARP, SNMP, SSH, SCP, SOAP and XML Internal Web server, HTTP, HTTPS
Captioned Telephony	TTY (Telephone Text) support via handset
System Management	Support for the Cisco Management Suite SSH, XML, SOAP, SNMP Remote software upload via Web server or SSH/SCP Provisioning with VCS, CMS, CUCM and Broadsoft
Directory Services	Support for Local Directories (My Contacts) Support for Server Directory via Cisco TelePresence Management Suite Supports Directories on Cisco Unified Communications Manager Received, Placed and Missed Calls with Date and Time
Supported Infrastructure	VCS CUCM 8, 5 and newer Broadsoft, Broadworks R16 Other: Cisco Callway (collaboration service)
Selectable Language Menu Support	Norwegian, Swedish, German, French, Korean, Chinese Simplified, Chinese Traditional, Danish, Dutch, Finnish, Italian, Japanese, Polish, Portuguese Brazilian, Russian, Spanish, Spanish Latin and Turkish.
Power	Auto-sensing power supply 100-240 VAC, 50-60 Hz 24 watts max
Operating Temperature and Humidity	0° C to 35° C (32° F to 95° F) ambient temperature 155 10% to 80% Relative Humidity (RH)
Storage and Transport Temperature	20° C to 60° C (-4° F to 140° F) at RH 10–80% (non-condensing)
Unit Dimensions	Height: 34.7 cm (13.7 inches) Width: 31.6 cm (12.4 inches), 27.7 cm (10.9 inches) without handset cradle Depth: 17.0 cm (6.9 inches) Footprint: 17.0 cm x 31.6 cm (6.68 inches x 7.3 inches) Weight: 1.9 kg (4.2 lbs)

*Requires Cisco TelePresence Management Suite Version 12.1 and newer
**MultiWay feature requires additional network equipment for functionality

Regulatory Compliance

Directive 2006/95/EC (Low Voltage Directive) - Standard EN 60950-1 2nd ed
Directive 89/336/EEC (EMC Directive) - Standard EN 55022, Class B - Standard EN 55024 - Standard EN 61000-3-2/-3-3
Approved according to UL 60950-1 2nd ed and CAN/CSA C22.2 No. 60950-1-07 2nd ed
Complies with FCC15B Class B

Ordering Information

To place an order, please contact your IVCi Representative by calling 1-800-224-7083, or click here to have an IVCi Representative contact you.

*Part Number*	*Description*
CTS-E20-K9	Cisco E20 IP Video Phone
CTS-E20HNDSTKIT=	Spare Handset Kit for Cisco E20 IP Video Phone

Cisco IP Video Phone E20 photo 3.

IP Video Phone E20 Service and Support

IVCi provides a broad portfolio of intelligent, personalized services and support that can help you realize the full value of your Cisco TelePresence investment by increasing business agility and network availability. This portfolio of services accelerates business innovation through a network-based collaboration platform that enables businesses to collaborate anywhere, anytime.

Product specifications are estimates and subject to change without notice.

IVCi is a Cisco Certified ATP Partner for TelePresence and has obtained the Cisco Advanced Unified Communications Specialization. As with all of the telepresence and video conferencing products we represent, IVCi provides clients with one point of contact for sales, service, management and support of the entire Cisco TelePresence line.

For optimal results, Cisco TelePresence systems must be planned, designed, and installed by an experienced integrator. IVCi is a certified Cisco TelePresence Authorized Technology Provider (ATP) and Advanced Unified Communications Specialist. We have the experience and expertise to provide standard and custom Cisco TelePresence solutions nationwide. Our 24/7 global managed service with concierge-level support is available for all TelePresence customers. When you partner with IVCi, you can be assured a superior TelePresence experience every time.

PDF File Icon Cisco IP Video Phone E20 Data Sheet

PDF File Icon Cisco IP Video Phone E20 Quick Reference Guide

PDF File Icon Cisco IP Video Phone E20 Administrator Guide

PDF File Icon Cisco TelePresence Solutions

PDF File Icon Cisco TelePresence: Accelerating the Pace of Business

For pricing or additional information regarding the Cisco IP Video Phone E20 or any video conferencing and telepresence solutions, call 1-800-224-7083, or click here to have an IVCi Representative contact you.

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