Cisco IP Video Phone E20 photo.

Cisco IP Video Phone E20

Get Business-Quality Video at Each Desk

Improve productivity and collaboration by putting face-to-face communication on the desktop with the Cisco IP Video Phone E20. This IP video phone puts users in instant voice and visual contact for in-depth meetings and discussions. Communication is more effective and immediate, speeding decisions and providing more personal contact with customers.

Use Personal Video Conferencing at All Levels

Your organization can extend personal video conferencing to all levels, because the E20 IP Phone brings a fully integrated video experience to any desk. It also provides the basic IP telephony capabilities that you expect from a desk phone.

This IP video phone is an easily deployed and highly scalable visual communication solution that includes:

  • High-resolution camera with integrated privacy shutter
  • 10.6-inch wide-format LCD display with Wide Extended Graphics Array (WXGA) resolution
  • Enhanced-definition w448p video resolution
  • Wideband 20-kHz speakerphone
  • Cisco acoustic echo cancellation

Cisco IP Video Phone E20 photo 2.

The E20 also offers an intuitive, easy-to-use interface with:

  • Soft keys
  • Four-way navigational menu button
  • Keypad
  • Dedicated buttons for functions such as Messages

The Cisco IP Video Phone E20 registers with, and is provisioned by, Cisco Unified Communications Manager and Cisco TelePresence Video Communication Server Control. Other features include:

  • PC port that allows the E20 and a PC to share one Ethernet cable to the network
  • Cisco Discovery Protocol for automatic VLAN association
  • Firewall traversal through Cisco TelePresence Video Communication Server Expressway

The Cisco TelePresence™ portfolio creates an immersive, face-to-face experience over the network-empowering you to collaborate with others like never before. Through a powerful combination of technologies and design that allows you and remote participants to feel as if you are all in the same room, the Cisco TelePresence portfolio has the potential to provide great productivity benefits and transform your business. Many organizations are already using it to control costs, make decisions faster, improve customer intimacy, scale scarce resources, and speed products to market.

Product Overview

With the Cisco® E20 IP Video Phone Cisco is reinventing the desk phone by merging voice, video and collaboration into one device. A highly scalable solution for enterprise mass deployment, everyone in the organization will immediately see the benefits of increased productivity and daily collaboration.

Cisco IP Video Phone E20 for TelePresence photo.

Cisco E20 IP Video Phone Features

Table 1 summarizes the key features for the Cisco E20 IP Video Phone.

Table 1. Cisco E20 IP Video Phone Feature Summary

Feature Summary

Design Features

  • Attractive Scandinavian design
  • Superior quality IP telephone with advanced features
  • Intuitive user interface and keypad for quick access to all IP phone and video services
  • Wideband 10 kHz handset
  • Easy to deploy and manage
  • Familiar IP telephone features such as a message waiting indicator/button
  • Handset, headset, speakerphone flexibility

Application Features

  • Video and voice for every desk
  • Scalable for enterprise mass deployment
  • Richer collaboration than only phone calls can provide
  • Unite remote workers and other members of the organization
  • Scale expertise across the organization

Performance Features

  • Ultra wideband 20 kHz speaker phone
  • Cisco acoustic echo cancellation
  • High-resolution Cisco camera with integrated privacy shutter
  • DVD quality, w448p video resolution
  • 10.6” wide format LCD display with WXGA resolution
  • Bandwidth - SIP up to 1152 kbps
  • Firewall traversal through Cisco TelePresence Video Communication Server Expressway

Product Capabilities

Table 2 provides a listing of the product capability specifications for the Cisco E20 IP Video Phone.

Table 2. Product Specifications



Fully Integrated Unit Including:

  • LCD screen, camera, microphone, loudspeaker, keypad and handset
  • 030
  • Delivered with power supply/cable and Ethernet cable

LCD Screen

  • 10.6” wide viewing angle screen
  • 033
  • WXGA (1280×768)
  • 034
  • Manual brightness, contrast, color RGB


  • Cisco custom camera design
  • 1/2.5” CMOS sensor
  • Aperture F2.7
  • 50° Horizontal field of view
  • 29° Vertical field of view (39° total)
  • +5°/-5° digital tilt
  • Manual focus
  • Focus distance 0.3m-infinity
  • 1280 x 720 progressive @30 fps
  • Ambient light frequency detection
  • Automatic and manual brightness/white balance


  • SIP up to 1152 kbps

Video Standards

  • H.264, H.263+, H.263

Video Features

  • Native 16:9 Widescreen
  • 053
  • Picture in Picture (PIP)

Video Resolutions and Frame Rates

Transmit and Receive:

  • 768 x 448@30fps (w448p)
  • 576 x 448@30fps (448p)
  • 512 x 288@30fps (w288p)
  • 352 x 288@30fps (CIF)
  • 176 x 144@30fps (QCIF)

Receive Only:

  • 1024 x 768@7,5fps (XGA)
  • 1024 x 576@7,5fps (w576)
  • 800 x 600@7,5fps (SVGA)
  • 704 x 480@15fps (4SIF)
  • 704 x 576@15fps (4CIF)
  • 640 x 480@15fps (VGA)
  • 352 x 240@30fps (SIF)

Audio Standards

  • MPEG4 AAC-LD, G.729ab, G.722, G.722.1, G.711

Audio Features

  • Ultra wideband 20 kHz speaker phone
  • Wideband 10 kHz handset
  • RJ9 headset port
  • Cisco acoustic echo cancellation
  • Automatic Gain Control (ACG)
  • Automatic Noise Reduction
  • Packet loss management
  • Active lip synchronization

Privacy Features

  • Camera with integrated privacy shutter
  • Video mute button with backlight indicator and far-end video mute indication
  • Audio mute button with backlight indicator and far-end audio mute indication
  • Headset button with backlight indicator

User Interface

  • On-screen graphic user interface
  • Navigation cluster with select button
  • Message waiting indicator/button
  • 5 contextual soft keys

Dual Stream

  • Receive DuoVideo on SIP BFCP
  • Soft key to switch between viewing received presentation and camera view

Multiparty Conferencing

  • MultiWay** support for intuitive, instant initiation of multiparty video conferences using a multipoint control unit
  • MultiWay conference layout control using dial tones (DTMF)

Firewall Traversal

  • Through Cisco TelePresence Video Communication Server (Cisco VCS)

Embedded Encryption

  • AES over SRTP and TLS
  • Automatic key generation and exchange

IP Network Features

  • Differentiated Services (DiffServ)
  • Dynamic play out and lip-sync buffering
  • Maximum call length timer
  • IP Address Conflict Warning
  • URI Dialing
  • DNS lookup for service configuration
  • Date and Time support via NTP

IP Network Support

  • IPv4

Security Features

  • Kensington Lock
  • IP Administration Password
  • Menu Administration Password
  • Embedded encryption (AES)
  • Call status light indication
  • SIP Authentication via NTLM
  • SIP Authentication via Digest
  • Management via HTTPS and SSH

Network Interfaces

  • Internal 2-port Ethernet switch
  • 1 x LAN/Ethernet (RJ-45) 10/100/1000 Mbit for PC
  • 1 x LAN/Ethernet (RJ-45) 10/100/1000 Mbit for LAN

Auxiliary Interfaces

  • USB host port for media browser (wallpaper, ringtones) and USB alert.
  • Bluetooth module for standard Bluetooth headset support

Ethernet/Internet/Intranet Connectivity

  • Internal Web server, HTTP, HTTPS

Captioned Telephony

  • TTY (Telephone Text) support via handset

System Management

  • Support for the Cisco Management Suite
  • Remote software upload via Web server or SSH/SCP
  • Provisioning with VCS, CMS, CUCM and Broadsoft

Directory Services

  • Support for Local Directories (My Contacts)
  • Support for Server Directory via Cisco TelePresence Management Suite
  • Supports Directories on Cisco Unified Communications Manager
  • Received, Placed and Missed Calls with Date and Time

Supported Infrastructure

  • VCS
  • CUCM 8, 5 and newer
  • Broadsoft, Broadworks R16
  • Other: Cisco Callway (collaboration service)

Selectable Language
Menu Support

  • Norwegian, Swedish, German, French, Korean, Chinese Simplified, Chinese Traditional, Danish, Dutch, Finnish, Italian, Japanese, Polish, Portuguese Brazilian, Russian, Spanish, Spanish Latin and Turkish.


  • Auto-sensing power supply
  • 100-240 VAC, 50-60 Hz
  • 24 watts max

Operating Temperature
and Humidity

  • 0° C to 35° C (32° F to 95° F) ambient temperature
  • 155
  • 10% to 80% Relative Humidity (RH)

Storage and Transport Temperature

  • 20° C to 60° C (-4° F to 140° F) at RH 10–80% (non-condensing)

Unit Dimensions

  • Height: 34.7 cm (13.7 inches)
  • Width: 31.6 cm (12.4 inches), 27.7 cm (10.9 inches) without handset cradle
  • Depth: 17.0 cm (6.9 inches)
  • Footprint: 17.0 cm x 31.6 cm (6.68 inches x 7.3 inches)
  • Weight: 1.9 kg (4.2 lbs)

*Requires Cisco TelePresence Management Suite Version 12.1 and newer
**MultiWay feature requires additional network equipment for functionality

Regulatory Compliance

  • Directive 2006/95/EC (Low Voltage Directive) - Standard EN 60950-1 2nd ed
  • Directive 89/336/EEC (EMC Directive) - Standard EN 55022, Class B - Standard EN 55024 - Standard EN 61000-3-2/-3-3
  • Approved according to UL 60950-1 2nd ed and CAN/CSA C22.2 No. 60950-1-07 2nd ed
  • Complies with FCC15B Class B

Ordering Information

To place an order, please contact your IVCi Representative by calling 1-800-224-7083, or click here to have an IVCi Representative contact you.

Part Number



Cisco E20 IP Video Phone


Spare Handset Kit for Cisco E20 IP Video Phone

Cisco IP Video Phone E20 photo 3.

IP Video Phone E20 Service and Support

IVCi provides a broad portfolio of intelligent, personalized services and support that can help you realize the full value of your Cisco TelePresence investment by increasing business agility and network availability. This portfolio of services accelerates business innovation through a network-based collaboration platform that enables businesses to collaborate anywhere, anytime.

Product specifications are estimates and subject to change without notice.

Cisco Logo IVCi is a Cisco Certified ATP Partner for TelePresence and has obtained the Cisco Advanced Unified Communications Specialization. As with all of the telepresence and video conferencing products we represent, IVCi provides clients with one point of contact for sales, service, management and support of the entire Cisco TelePresence line.

For optimal results, Cisco TelePresence systems must be planned, designed, and installed by an experienced integrator. IVCi is a certified Cisco TelePresence Authorized Technology Provider (ATP) and Advanced Unified Communications Specialist. We have the experience and expertise to provide standard and custom Cisco TelePresence solutions nationwide. Our 24/7 global managed service with concierge-level support is available for all TelePresence customers. When you partner with IVCi, you can be assured a superior TelePresence experience every time.

PDF File Icon  Cisco IP Video Phone E20 Data Sheet

PDF File Icon  Cisco IP Video Phone E20 Quick Reference Guide

PDF File Icon  Cisco IP Video Phone E20 Administrator Guide

PDF File Icon  Cisco TelePresence Solutions

PDF File Icon  Cisco TelePresence: Accelerating the Pace of Business

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For pricing or additional information regarding the Cisco IP Video Phone E20 or any video conferencing and telepresence solutions, call 1-800-224-7083, or click here to have an IVCi Representative contact you.

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