Solutions

The Network

Network Data Center

Network Operations Center

Network Architecture

Network Infrastructure

Network Class of Service

Spacer. IntelliNet Network Operations Center

IntelliNet Solutions: Network: Operations Center

You've got questions. We've got answers. Call 1-800-224-7083 now with your conferencing and pricing questions, or click here to have an IVCi Representative contact you.

IntelliNet, in conjunction with our global partner, SAVVIS Communications, has an extensive round-the-clock Network Operations Center (NOC) that provides our customers with the industry’s strongest guarantee of reliability and performance for their IP video networking services. If network services are interrupted or not properly functioning, there are numerous possible sources of error, both human and technical. Identifying, tracking and correcting your network problems is the central mission of the Network Operations Center. We focus our energies 24 hours a day, 365 days a year on managing and improving the availability and minimizing the Loss and Latency of your video network.

The NOC is skilled at handling the full spectrum of customer-support needs, from simple operations questions to complex problem identification and resolution. This may involve working with local loop carriers, dispatching field engineers, verifying IP routability and, if necessary, escalating the problem to our network engineers. The unified goal of the NOC and its technical team is to keep your video network service up and running 100 percent of the time. If any problem occurs, either on network circuitry or from the customer premises, IntelliNet will detect it first and initiate contact with you within 15 minutes to solve the problem. With any problem, our engineers will provide status reports every 30 minutes until the situation is completely resolved.

Some of the details of the Network Operations Center follow:

Overview:

  • Multiple Call Centers With "Pod" Architecture
  • 24x7x365 Service with 15 second Response Time
  • 270 Experienced Field Technicians
  • Proprietary Management/Network Monitoring Agent

Statistics:

  • Accessible: Customer Service Reps. Answer The Phone in Under 1 Minute
  • Average Time To Answer is Actually 15 Seconds
  • Responsive: The Shortest Turnaround Time From Report of Network Trouble to Problem Resolution
  • The Same Customer Service Rep. Who Answers the Phone Actually Resolves Your Issues More Than 95% of the Time With A Mean-Time To Repair Per Event of 37 Minutes and 4 Seconds
  • We Pro-Actively Monitor and Detect Trouble With Your Connection and Often Resolve the Issue Before it Affects Your Business
  • Advanced Detection & Resolution - 92.5% of the Time

Our factory-trained sales and technical staff install and service IntelliNet projects across the country and around the world. IVCi provides clients with one point of contact for video conferencing sales, installation, service, management and support.

For additional information regarding The IntelliNet IP Video Conferencing Network, or to speak to a representative, please contact IVCi at 800-224-7083, or click here to have an IVCi Representative contact you.

Click here for "IntelliNet Solutions: Network: Architecture"

Spacer.
Spacer. Spacer. Spacer. Spacer.
Spacer. Free video conferencing review.
Free Live
Product Review!
You've got questions.
We've got answers.

Receive a free telephone product review of any video conferencing system. Get pricing, discount information, compare models and more. Submit the form below or call 1-800-224-7083 today!

Spacer.
Spacer. FIRST NAME: Spacer.
Spacer. LAST NAME: Spacer.
Spacer. COMPANY: Spacer.
Spacer. PHONE: Spacer.
Spacer. E-MAIL: Spacer.
Spacer.
Spacer.   Spacer.
Spacer.
Spacer. All fields are required. IVCi will not share your information with third parties. Spacer.
Spacer.

Audio Visual Integration

Audio Visual Integration company photo.
Spacer.

The right audio visual system should do precisely what you need it to do. IVCi is uniquely qualified to design the right audio visual solution for you because... More >

Spacer.

Custom Telepresence Solutions

Custom telepresence photo.
Spacer.

A virtual meeting experience unlike any other, telepresence has set a new standard for visual communication. Walk into a telepresence room and... More >

Spacer.

Cloud Video Conferencing

Managed conferencing services company photo.
Spacer.

Companies no longer have to worry about locating the right technical staff or determining the best way to utilize video conferencing within the organization... More >

Spacer.
Invite IVCi to be your friend on Facebook. Follow IVCi on Twitter. Find out what's new in the worlds of conferencing and audio visual technologies at the IVCi Blog. Visit the IVCi YouTube Channel. RSS news feed from IVCi.
Find us on Google+
©2012 IVCi, LLC All rights reserved. All articles, trade names, trade and service marks herein are owned by their respective holders.
Spacer.