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Careers at IVCi

A world leader in the design, installation and support of easy to use and reliable collaboration solutions for business, education, health care, and government, IVCi helps our clients enhance communication, improve productivity and increase efficiency with the following offerings:

We are always looking for talented professionals to succeed and grow with us. We value innovative people who are looking for a challenge and are able to adapt to rapid and continuous change. As a valued employee, you must be flexible and able to meet any challenge that comes your way.

Position: Cisco Unified Communications Engineer

Department: Advanced Technical Services

Reports to: Vice-President of Engineering & Emerging Technologies

Location: Hauppauge, NY

Posted: 1/31/12

Status: Open

Job Description:

IVCi, LLC (www.ivci.com), a leading provider of Telepresence Systems, HD Video Conferencing Equipment, Audio Visual Integration and Managed Conferencing Services, has has an opening for an experienced Cisco Unified Communications Engineer.

The Cisco Unified Communications Engineer will report into Advanced Technical Services team and provide advanced level Tier 2 support for IVCi Corporate Cisco UC environment and NOC/TAC support center personnel.

Main Job Functions:

Responsible for implementing, administering, configuring, and troubleshooting legacy and enterprise class Cisco IP voice, video and data network.
Analyze network information to determine, recommend and plan network troubleshooting to maximize network uptime.
Coordinate all telephone moves, changes and repairs are made in a timely manner.
Demonstrate high level of vendor management skills.
Provide technical leadership in all aspects of efficient network design and troubleshooting to maximize network uptime.
Document all changes to network configuration and procedures.
Maintain availability of the WAN/LAN using various monitoring tools and work with appropriate carrier/vendor when required.
Generate reports and provide supporting information for internal and external clients.

Minimum Requirements:

BS degree in Business Administration or Computer Sciences or related fields, Advanced Studies a plus.
Must possess, or have the ability to quickly attain, Cisco CCxP or higher certification.
2+ yrs experience in IT with demonstrated experience in an enterprise class Voice network environment.
Must be well versed in implementing and administering Call Manager, Unity, IPCC and CISCO phone deployments - Express and Enterprise.
Ability to support Cisco Systems Call Manager and Call Center, Quality of Service (QoS), voice gateways, IP phones, voice applications, and utilities on Cisco routers and Cisco Catalyst switches.
Travel up to 25%

This position includes a competitive salary, commission, a performance bonus, health and dental benefits, 401k and other valuable company benefits. Submit resumes and salary requirements to jobs@ivci.com.

No phone calls, please.

Position: Pre-Sales Engineer

Location: Hauppauge, NY

Posted: 1/31/12

Status: Open

Job Description:

Industry Experience: 5-10+ years

Required Certifications: CTS

Required Knowledge:

3+ years' experience in audio visual integration
Comprehensive audio/video signal wiring
Comprehensive audio/video design principles
Basic audio conferencing design principles
Basic video conferencing design principles
Basic control system design principles

Job Duties:

Design of audio/video and conferencing systems
Sales support of customers and sales team
Create audio/video design proposals consisting of equipment list and functionality statements
Create system design one-line documentation
Maintain audio/video design standards
Prepare bid responses

No phone calls, please.

Position: Control Systems Programmer

Location: Hauppauge, NY

Posted: 1/31/12

Status: Open

Job Description:

Program control systems for commercial applications (boardrooms, classrooms, training rooms, auditoriums, etc.) as well as residential applications (home theaters, distributed audio, lighting and HVAC controls, etc.) using Crestron and AMX control systems.
Utilize existing standards and templates as well as work on improving them or building new ones.
Test, troubleshoot, and debug programs/Audio Visual Systems.
Travel to job sites (or other IVCi offices) and/or remotely support technicians for system punch out.

Requirements:

3 + years' experience in programming advanced control (residential or commercial) systems in Crestron. S+ programming a plus.
Ability to read/interpret ACAD drawings and excellent AV knowledge/troubleshooting skills are a must.
Must have deep knowledge of working with as many of the following as possible: Extron, FSR, Polycom (audio and video), Tandberg, Clear One, Biamp, Lutron, Audio Request, Plasmas and Projectors, Crestron/AMX AV gear, and others.
Deep knowledge of audio distribution, video distribution and switching. A good understanding of audio conferencing and video conferencing is a must.
Excellent organizational skills, oral and written communications skills, time management skills, and the ability to multitask is part of the job.
Crestron Certified Programmer preferred but not mandatory.
AMX ACE certifications, any CTS certification, and any CEDIA certifications are a great plus but not mandatory.

No phone calls, please.

Position: Audio Visual Field Technician (3 positions)

Location: New York, NY; or Concord, CA; or Crofton, MD

Posted: 1/6/12

Status: Open

Job Description:

IVCi, LLC (www.ivci.com), a leading provider of Telepresence Systems, HD Video Conferencing Equipment, Audio Visual Integration and Managed Conferencing Services, has three openings for experienced Audio Visual Field Technicians.

Industry Experience: 2+ years

Required Certifications: CTS or obtain within 1 year

Required Knowledge:

Good overall knowledge of all aspects of commercial audio-visual field installations
Good knowledge of commercial construction methods such as ceiling deck construction, wall framing and structural engineering
Must be able to competently solder and crimp standard audio visual connectors
Must have good communication skills and possess good problem solving and troubleshooting skills
Must possess good leadership qualities and should be able to help lead a field team from rough in to job completion.

Job Duties:

Work in the field installing audio visual systems of various complexities throughout all phases of the system installation
Work in IVCi facility staging and fabricating audio visual rack systems for field deployment
Upload Crestron and AMX control programs to control system processors
Interact with clients, general contractors, electrical contractors, etc
Problem solving and troubleshooting of issues that comes up during an installation
Daily field reporting to project manager or lead technician
Travel to client sites and other IVCi offices required
Other duties as assigned

No phone calls, please.

Position: AV Project Managers (2 positions)

Location: Hauppauge, NY or Crofton, MD

Posted: 12/22/11

Status: Open

Job Description:

IVCi, LLC (www.ivci.com), a leading provider of Telepresence Systems, HD Video Conferencing Equipment, Audio Visual Integration and Managed Conferencing Services, has two openings for experienced Audio Visual Project Managers. One opening is in our Hauppauge, NY headquarters, and one opening is in our Crofton, MD office.

Industry Experience: 3+ years Project Management experience in AV or related field

Required Certifications: CTS or obtain within 1-year

Required Knowledge:

Applicant must have at least 3 years experience in the audio visual industry or Project Management experience in related field
Must be a self starter and motivator with strong attention to details, should possess excellent leadership qualities and be able to multitask and must be well organized
Must have exceptional communication skills both orally and written
Must have knowledge of Microsoft Project with ability to create Gantt Charts showing A/V Project Schedules
Understanding of commercial construction methods such as ceiling deck construction, wall framing and structural engineering to support AV Systems

Job Duties:

Reporting to Management Team on the status of jobs, manage technical projects of varying complexity to achieve the defined objectives of scope, quality, time and cost
Manage and coordinate multiple projects simultaneously
Manage field team, contractors, consultants and vendor resources as appropriate
Coordinate with client regarding detailed scope of work, timeline, and schedules
Conduct site visits meeting with client or trades to ensure conduit, floor boxes, AC power, cable, etc. are being installed according to IVCi Drawing Set
Scheduling projects internally, making sure the adequate and correct resource are assigned
Communicate with internal operations to coordinate Engineering, Programming, Shop Fabrication, Field Installation and equipment delivery, etc.
Provide feedback to Department Manager(s) regarding teamwork performance
Evaluate project and lessons learned via post-project review processes
Provide support to Project Coordinator as required to close all project documentation and archive appropriate records
Other duties as assigned

No phone calls, please.

Position: Sr. AV Project Manager

Location: Hauppauge, NY or Crofton, MD

Posted: 12/22/11

Status: Open

Job Description:

IVCi, LLC (www.ivci.com), a leading provider of Telepresence Systems, HD Video Conferencing Equipment, Audio Visual Integration and Managed Conferencing Services, has an opening for an experienced Sr. Audio Visual Project Manager for our Hauppauge, NY headquarters or Crofton, MD office.

Industry Experience: 3+ years in AV Industry plus 5 Years Project Management in A/V or related field

Required Certifications: CTS, PMI Certification

Required Knowledge:

Applicant must have at least 3 years experience in the audio visual industry and 5 years Project Management experience in AV or related field
Must be a self starter and motivator with strong attention to details, should possess excellent leadership qualities and be able to multitask and must be well organized
Must have exceptional communication skills both orally and written
Must have good knowledge of Microsoft Project with ability to create Gantt Charts showing A/V Project Schedules
Understanding of commercial construction methods such as ceiling deck construction, wall framing and structural engineering to support AV Systems

Job Duties:

Reporting to Management Team on the status of jobs, manage technical projects of varying complexity to achieve the defined objectives of scope, quality, time and cost
Manage and coordinate multiple projects simultaneously
Manage field team, contractors, consultants and vendor resources as appropriate
Coordinate with client regarding detailed scope of work, timeline, and schedules
Conduct site visits meeting with client or trades to ensure conduit, floor boxes, AC power, cable, etc. are being installed according to IVCi Drawing Set
Scheduling projects internally, making sure the adequate and correct resource are assigned
Communicate with internal operations to coordinate Engineering, Programming, Shop Fabrication, Field Installation and equipment delivery, etc.
Provide feedback to Department Manager(s) regarding teamwork performance
Evaluate project and lessons learned via post-project review processes
Provide support to Project Coordinator as required to close all project documentation and archive appropriate records
Other duties as assigned

No phone calls, please.

Position: Sales Representative:

Location: NJ, PA area

Posted: 10/3/11

Status: Open

Job Description:

IVCi, LLC (www.ivci.com), a leading provider of Telepresence Systems, HD Video Conferencing Equipment, Audio Visual Integration and Managed Conferencing Services, has an opening for an experienced Sales Representative in the Northeast Region. Territory to include New Jersey and Pennsylvania.

The successful sales professional will be highly motivated and have a proven track record of established sales success with customers in their respective city. 5+ years of outside sales experience with at least 3+ years in video conferencing sales, telecommunications services sales or AV integration sales is preferred. The sales professional will be required to perform the following job-related activities:

Develop a detailed understanding of IVCi products and services.
Exhibit a consultative sales approach to determine a customer's visual collaboration needs.
Develop price quotations and bid responses that are complete, accurate and that are profitable to IVCi.
Travel, as necessary, to cover sales responsibilities in neighboring states.
Establish professional relationships with manufacturer sales and sales engineering personnel.
Active and ongoing prospecting in the territory. Design and implement focused prospecting tools to include; webinars, seminars, email campaigns etc. to increase sales and expand IVCi's customer base in the designated territory.

A four year college degree is preferred. The sales person will possess excellent communications skills, (both verbal and written) be organized and comfortable with on-line forecasting tools and have the ability to understand, present and demonstrate visual collaboration products and services to end user customers.

No phone calls, please.

Audio Visual Lead Technician

Locations: CA Concord Office & NYC Office

Posted: 8/8/11

Status: Open

Job Description:

You will handle all aspects of AV installation tasks from rack build to job closeout while leading other technicians on the job.

Job Duties:

Lead team members from the start of the installation to job completion
Provide complete System Certification and train end-user on complete system operation
Write and fully tweak audio programs for all of the following audio DSP's: ClearOne, SoundStructure, Vortex, and Biamp
Upload Crestron & AMX control programs to control processors and work with remote program team on control system certification
Problem solving and troubleshooting of any issue that may arise during an installation
Interaction with clients, general contractors, electrical contractors, etc
Daily field reporting to project manager
Travel to client sites and other IVCi offices required
Other duties as assigned

Required Qualifications:

3-plus years as a Lead AV Technician or equivalent
Expert knowledge of commercial construction methods such as ceiling deck construction, wall framing and structural engineering
Must have mastered all aspects of audio-visual field installation and should be able to fully commission an AV System
Must have excellent communication skills and possess excellent problem solving and troubleshooting skills with the ability and do advanced troubleshooting on any device
Expert knowledge of Audio Principles and must have the ability to write Audio Programs for BiAmp, ClearOne, Soundstructure, and Vortex
Expert knowledge of loading and troubleshooting AMX & Crestron systems (not programming)
Be a team leader and possess excellent leadership qualities and should be able to lead a field team from rough in to job completion.

Desired Qualifications:

CTS and / or CTS-I certification
DMC_T Certification
Any formal training from Biamp, ClearOne, Polycom, Tandberg
Cisco, Tandberg, Polycom Telepresence installation experience/certification
SynAudCon Training

Benefits

We offer a competitive salary in addition to great benefits such as:

Matching 401(k)
Corporate culture of promotion from within
Ongoing training and career development
Comprehensive health and dental plans
Vision plan

Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

To Apply:

Submit resumes and salary requirements to jobs@ivci.com.

No phone calls, please.

Audio Visual Field Engineer

Location: Crofton, MD Office

Posted: 8/8/11

Status: Open

Job Description:

You will handle all aspects of AV installation tasks from rack build to job closeout while leading other technicians on the job.

Job Duties:

Work closely with Pre & Post Sales Engineering team on IVCi systems design standards
Review preliminary engineering package and approve field construction set
Create audio DSP programs for Biamp, ClearOne, Soundstructure, and Vortex to support a system design and work with project team either onsite or remotely certifying the audio system
Work closely with field installation team commissioning entire AV system both onsite and remotely
Work with field team on punch list completion
Act as escalation point for project team on any AV systems Issue
Travel to client sites and other IVCI offices required
Other duties as assigned

Required Qualifications:

Expert knowledge of Industry and standards in AV systems design and integration
Must have excellent communication skills and possess excellent problem solving and troubleshooting skills with the ability and do advanced troubleshooting on any device
Be a team leader and possess excellent leadership qualities
Expert knowledge of audio principles and must have the ability to write audio programs for Biamp, ClearOne, Soundstructure, and Vortex
Expert knowledge of loading and troubleshooting AMX and Crestron systems

Desired Qualifications:

CTS and / or CTS-I and / or CTS-D certification
DMC_E Certification
Any formal training from Biamp, ClearOne, Polycom, Tandberg
Cisco, Tandberg, Polycom Telepresence installation experience / certification
SynAudCon Training

Benefits

We offer a competitive salary in addition to great benefits such as:

Matching 401(k)
Corporate culture of promotion from within
Ongoing training and career development
Comprehensive health and dental plans
Vision plan

To Apply:

Submit resumes and salary requirements to jobs@ivci.com.

No phone calls, please.

Field Service Technician

Location: Hauppauge, NY

Posted: 7/7/11

Status: Open

Job Description:

Provide onsite technical assistance for reported trouble tickets

Job Summary:

Provide in-depth onsite support to Level 1 and Level 2 tech support as well as monitor events; and perform preventative maintenance.

Main job functions

Troubleshooting
- Responsible for onsite troubleshooting and repair of issues that cannot be resolved by the Hauppauge helpdesk.
- Responsible for the onsite diagnosis of video conferencing implementations.
- Required to coordinate complex problems to resolution by utilizing various resources such as vendors; manufacturers; internal technicians and documentation.
- In House remote diagnostic support / trouble ticket resolution
Customer Service
- Provide pleasant and courteous service during all customer calls.
Perform Preventative maintenance on Audio Visual rooms
Responsible for prepping onsites by researching drawings; case notes and financial requirements for the job (Time and Material requirements; etc.)
Responsible for post mortem reporting - follow up activities; root cause analysis and financial information (hours spent; travel time; etc.)
Responsible for preparing and distributing site reports for work done and reporting back to the ticket owner status and future activities.

Summary of secondary job functions

Process customer repair requests by coordinating with vendors and manufacturers. (Technical support and RMA's)
Responsible for the timely closure of all problems assigned to you by the helpdesk.
You will be required to maintain documentation that assists the technical support group. This will include maintenance of troubleshooting scripts as well as general documentation.
Maintain an accurate customer asset database
Flexibility
- Teamwork and cooperation are required
- Must be willing to openly accept new tasks
- Some occasional off hours work may be required as needed.
- Some travel outside of the Metropolitan Area will be required (~15-20%)
- Other duties as required from time to time by the management of IVCi to include (but not be limited to) occasionally back-filling roles due to over booking, vacation or back log on projects with occasional work off hours. This is purely as escalation policy would dictate.
Required to assist with time and materials on-site visits for non-trouble related activities. This can include call monitoring.
Customer/ IVCi Training and Support
Provide 2nd Level phone troubleshooting with vendors at remote locations as well as escalated calls within the helpdesk.

Minimum requirements

Strong and proven background providing excellent customer service; Proficiency with all Microsoft Office products; Strong multitasking skills; Quick learner. Competitive personality, Flexibility and adaptability; Ability to self prioritize tasks. Excellent organizational skills and initiative are preferred as often work is done independently. Composure under pressure is necessary; Tandberg Certified (TCAP/TCEP) Strong understanding of Video Conferencing; Strong understanding of Audio-Video essentials; CTS Certification; Solid background in Technical Support; Must be a teamwork oriented individual.

Abilities preferred

Must be able to multitask and work at a hectic pace. Must be flexible and professional at all times; Good interpersonal skills as communication will be required; CTS Certification; Strong understanding of Audio-Video essentials; Understanding of control systems such as AMX and Crestron; Some programming experience with control systems.

Benefits

We offer a competitive salary in addition to great benefits such as:

Matching 401(k)
Corporate culture of promotion from within
Ongoing training and career development
Comprehensive health and dental plans
Vision plan

To Apply:

Submit resumes and salary requirements to jobs@ivci.com.

No phone calls, please.

Client Services Administrator

Location: Hauppauge, NY

Posted: 6/24/11

Status: Open

Job Description:

In this supporting role, you will provide back office support for all service activities to Level 1 and Level 2 tech support as well as coordinate all requests originating from non-voice sources. You will be responsible for the accuracy of customer data in IVCI's configuration management database and customer satisfaction surveys while performing the following duties:

Ensure quality service to our customers by coordinating a survey program; assuring customer assets are being properly tracked in our database and introducing new customers to service with welcome letters and personal contact
Responsible for the accuracy and maintenance of IVCI's customer asset database
Dispatch Field Technicians
Process emailed technical support requests
Process walk in requests
Process customer repair requests by coordinating with vendors and manufacturers

Qualifications:

Strong and proven background providing excellent customer service
Proficiency with all Microsoft Office products
Strong multitasking skills
Quick learner
Competitive personality, flexibility and adaptability
Ability to self prioritize tasks
Excellent organizational skills and initiative are preferred as often work is done independently
Composure under pressure is necessary
Exemplary customer service skills
Basic understanding of Video Conferencing
Ability to coordinate multiple Activities with minimal direction
Basic financial background
Excellent writing skills
Strong and proven background providing excellent customer service
Proficient with all Microsoft Office pro!
ducts (Especially Excel and Outlook)
Teamwork oriented individual
Ability to multitask and work at a hectic pace
Good interpersonal skills
Basic understanding of Audio-Video essentials
Experience with accounting systems
Experience with ticketing systems
Previous experience with Customer Service Supervision or Technical Support is strongly preferred

Benefits:

We offer a competitive salary in addition to great benefits such as:

Matching 401(k)
Corporate culture of promotion from within
Ongoing training and career development
Comprehensive health & dental plans
Vision plan

To Apply:

To respond to this opportunity, please go to:
https://insperity.ats.hrsmart.com/cgi-bin/a/highlightjob.cgi?jobid=66815

No phone calls, please.

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