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Careers at IVCi

Position: Sales Representative:

Location: New England Territory

Posted: 7/6/10

Status: Open

Job Description:

IVCi, LLC (www.ivci.com), a leading provider of Telepresence Systems, HD Video Conferencing Equipment, Audio Visual Integration and Managed Conferencing Services, has an opening for an experienced Sales Representative in the Northeast Region. Territory to include Massachusetts, Connecticut, and Rhode Island.

The successful sales professional will be highly motivated and have a proven track record of established sales success with customers in their respective city. 10+ years of outside sales experience with at least 5+ years in video conferencing sales, telecommunications services sales or AV integration sales is preferred. The sales professional will be required to perform the following job-related activities:

  • Develop a detailed understanding of IVCi products and services.
  • Exhibit a consultative sales approach to determine a customer's visual collaboration needs.
  • Develop price quotations and bid responses that are complete, accurate and that are profitable to IVCi.
  • Travel, as necessary, to cover sales responsibilities in neighboring states.
  • Establish professional relationships with manufacturer sales and sales engineering personnel.
  • Active and ongoing prospecting in the territory. Design and implement focused prospecting tools to include; webinars, seminars, email campaigns etc. to increase sales and expand IVCi's customer base in the designated territory.

A four year college degree is preferred. The sales person will possess excellent communications skills, (both verbal and written) be organized and comfortable with on-line forecasting tools and have the ability to understand, present and demonstrate visual collaboration products and services to end user customers.

This position includes a competitive salary, commission, a performance bonus, health and dental benefits, 401k and other valuable company benefits. Submit resumes and salary requirements to jobs@ivci.com.

No phone calls, please.

Position: Business Development Manager
Hauppauge, NY

Posted: 5/25/10

Status: Open

Job Description:

IVCi, LLC (www.ivci.com), a leading provider of Video Conferencing, Audio Visual Integration and Managed Conferencing Services, has an opening for a Business Development Manager in our Hauppauge or NYC office. This individual will work closely with the EVP of Sales and will be responsible for the national relationship with one of our primary video conferencing manufacturers.

The successful candidate will possess skills and be highly motivated to perform the following tasks:

  • Develop a detailed understanding of our products and services.
  • Drive the relationship with our selected video manufacturer throughout the US at the field and executive levels with a goal of increasing our business with this manufacturer quarter after quarter.
  • Work closely with IVCi marketing and the marketing departments of our selected manufacturers to drive programs that generate leads for the sales teams
  • Help our national sales team develop long lasting relationships with the selected manufacturer's field sales people.
  • Work with the IVCi sales team on selected opportunities and help drive a winning sales strategy
  • Drive the following:
    • Sales team training on manufacturers products
    • Forecast reporting of manufacturers sales opportunities
    • Promotion of manufacturers sales and customer programs

The preferred candidate will have:

  • College degree with experience in sales, marketing or business development.
  • Excellent presentation skills.
  • Possess excellent communications skills, (both verbal and written).
  • Experience working with a manufacturers direct sales reps and the ability to develop relationships with these individuals resulting in a mutually beneficial opportunity sharing arrangements.
  • Knowledge of the video industry is preferred.

Although the candidate will have access to video there will be a need to travel to IVCi sales locations to develop and maintain the relationship with the manufacturers field sales reps.

This position includes a competitive salary, a performance bonus, health and dental benefits, 401k and other valuable company benefits. Submit resumes and salary requirements to jobs@ivci.com.

No phone calls, please.

Position: Sales Representatives:

THIS POSITION HAS BEEN FILLED.

Hauppauge, NY

Posted: 1/7/10

Status: Open

Job Description:

IVCi, LLC (www.ivci.com), a leading provider of Telepresence Systems, HD Video Conferencing Equipment, Audio Visual Integration and Managed Conferencing Services,has an openings for an experienced Inside Sales (Outbound Calling) Representatives in Hauppauge, NY.

The successful candidate will be highly motivated have sales experience with at least 1+ years in technology sales. The sales professional will be required to perform the following job-related activities:

  • Develop a detailed understanding of IVCi products and services.
  • Exhibit a consultative sales approach to determine a customer's visual collaboration needs.
  • Develop price quotations and bid responses that are complete, accurate and that are profitable to IVCi.
  • Develop call lists
  • Create script to cold call on the phone
  • Create follow up material for interested contacts
  • Create database of information about contracts
  • Call 75 -100 contacts everyday
  • Close simple to be defined sales on the phone
  • Setup appointments for the sales team for more complex sales
  • Work with field marketing to achieve higher attendances to events & seminars

The sales person will possess excellent communications skills, (both verbal and written) be organized and comfortable with on-line forecasting tools and have the ability to understand, present and demonstrate visual collaboration products and services to end user customers.

This position includes a competitive salary, commission, a performance bonus, health and dental benefits, 401k and other valuable company benefits. Submit resumes and salary requirements to jobs@ivci.com.

No phone calls, please.

Position: Field Service Technician

THIS POSITION HAS BEEN FILLED.

Location: Hauppauge, NY/New York Metropolitan Area

Posted: 12/7/09

Status: Open

Job Description

Provide onsite technical assistance for reported trouble tickets.

Job Summary

Provide in-depth onsite support to Level 1 & Level 2 tech support as well as monitor events; and perform preventative maintenance.

Main Job Functions

  • Troubleshooting
    • Responsible for onsite troubleshooting and repair of issues that cannot be resolved by the Hauppauge helpdesk.
    • Responsible for the onsite diagnosis of video conferencing implementations.
    • Required to coordinate complex problems to resolution by utilizing various resources such as vendors; manufacturers; internal technicians and documentation.
    • In House remote diagnostic support / trouble ticket resolution.
  • Customer Service
    • Provide pleasant and courteous service during all customer calls.
  • Perform preventative maintenance on Audio Visual rooms.
  • Responsible for prepping onsites by researching drawings; case notes and financial requirements for the job (Time and Material requirements; etc.)
  • Responsible for post mortem reporting - follow up activities; root cause analysis and financial information (hours spent; travel time; etc.)
  • Responsible for preparing and distributing site reports for work done and reporting back to the ticket owner status and future activities.

Summary of secondary job functions

  • Process customer repair requests by coordinating with vendors and manufacturers (Technical Support & RMA's).
  • Responsible for the timely closure of all problems assigned to you by the helpdesk.
  • You will be required to maintain documentation that assists the technical support group. This will include maintenance of troubleshooting scripts as well as general documentation
  • Maintain an accurate customer asset database.
  • Flexibility
    • Teamwork and cooperation are required.
    • Must be willing to openly accept new tasks.
    • Some occasional off hours work may be required as needed.
    • Some travel outside of the Metropolitan Area will be required (~15-20%.)
    • Other duties as required from time to time by the management of IVCi to include (but not be limited to) occasionally back-filling roles due to over booking, vacation or back log on projects with occasional work off hours. This is purely as escalation policy would dictate.
  • Required to assist with time and materials on-site visits for non-trouble related activities. This can include call monitoring.
  • Customer/IVCi Training and Support.
  • Provide 2nd Level phone troubleshooting with vendors at remote locations as well as escalated calls within the helpdesk.
  • Perform special projects as directed by management team.

Minimum requirements

Strong and proven background providing excellent customer service; Proficiency with all Microsoft Office products; Strong multitasking skills; Quick learner.Competitive personality, Flexibility and adaptability; Ability to self prioritize tasks. Excellent organizational skills and initiative are preferred as often work is done independently. Composure under pressure is necessary; Tandberg Certified (TCAP/TCEP) Strong understanding of Video Conferencing; Strong understanding of Audio-Video essentials; CTS Certification; Solid background in Technical Support; Must be a teamwork oriented individual.

Able to work within any MCS shift (24 hours/5 Days a week). Able to cover customer weekend VCs.

Abilities preferred

Must be able to multitask and work at a hectic pace. Must be flexible and professional at all times; Good interpersonal skills as communication will be required; CTS Certification; Strong understanding of Audio-Video essentials; Understanding of control systems such as AMX and Crestron; Some programming experience with control systems.

Submit resumes and salary requirements to jobs@ivci.com.

No phone calls, please.

Position: MCS Video Support Engineer
THIS POSITION HAS BEEN FILLED.

Location: Hauppauge, NY

Posted: 12/7/09

Status: Open

Job Description

Responsible for providing 1st line support and management of IVCI MCS customers scheduled and non-scheduled video conferences.

Job Summary

Support and manage IVCi customer video infrastructure and their subsequent video and audio conferences by providing first response technical/operational support. Answer incoming calls/emails and make proactive calls as needed. Document issues and communicate them with internal IVCi support teams, customers and vendors. Provide proactive customer service and support.

Main Job Functions

  • Support and manage customer videoconference systems by monitoring system connectivity.
  • Manage customer video conferences to include conference scheduling, conference monitoring, and the facilitation & execution of customer conferencing requests.
  • Responsible for first line troubleshooting using procedures and troubleshooting scripts to resolve customer problems with regards to VC operations.
  • Answer incoming customer calls/email. Record detailed, sometimes technical messages; determines the MCS support person to whom to route the call.
  • Maintain change logs - ensure all changes are tracked and updated in IVCi customer database. This will require interaction with various departments to ensure changes are routed and completed properly and timely.
  • Maintain an accurate customer asset database.

Skills/Abilities/Competencies Required:

  • Excellent communication, Multi-tasking, and customer service skills required.
  • Uses superior customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, projects professional tone, handles complaints, and records statistics on each call.
  • Must have troubleshooting experience within the videoconference/audio visual industry.
  • Network troubleshooting and/or monitoring experience a plus.
  • Must be able to isolate problems and be familiar with a structured ticketing system.
  • Must be able to keep track and manage multiple issues and address them with accuracy and excellent customer care.
  • Must possess superior organizational and practiced documentation skills. Focus is on details with the ability to prioritize.
  • The ability to handle fast paced environment with firm understanding of "Customer First" philosophy.
  • Desire to learn.
  • Industry Certifications a plus.

Minimum requirements

Solid background in AV industry. Strong and proven background providing excellent customer service. Proficiency with all Microsoft Office products. Strong multitasking skills. Quick learner. Competitive personality, Flexibility and adaptability. Ability to self prioritize tasks. Excellent organizational skills and initiative are preferred as often work is done independently. Composure under pressure is necessary.

Able to work within any MCS shift (24 hours/5 Days a week). Able to cover customer weekend VCs.

Abilities preferred

Understand the concepts and usage of various A/V and videoconference hardware/software. As well, possess good interpersonal skills. Strong and proven background providing excellent customer service. Strong multitasking skills. Quick learner. Competitive personality with flexibility and adaptability. Ability to self prioritize tasks. Excellent organizational skills and initiative are preferred as often work is done independently. Experience working with VC scheduling tools, video bridging equipment, as well as VC systems by manufacturers such as Polycom and TANDBERG.

Submit resumes and salary requirements to jobs@ivci.com.

No phone calls, please.

Position: Technical Support Representative - Level 1

THIS POSITION HAS BEEN FILLED.

Location: Hauppauge, NY

Posted: 12/7/09

Status: Open

Job Description

Responsible for first line troubleshooting of all phone incidents reported to Technical Support.

Job Summary

Provide first level technical troubleshooting for escalated problem tickets; exceptional customer service and coordination of issues to closure.

Main Job Functions

  • Troubleshooting
    • Responsible for first line troubleshooting using procedures and troubleshooting scripts to resolve customer problems.
    • Responsible for the accurate logging of all customer complaints. This includes keeping problem tickets accurate with current status.
    • Process customer repair requests by coordinating with vendors and manufacturers (RMA's).
    • Required to coordinate complex problems to resolution by utilizing various resources such as vendors; manufacturers; internal technicians and documentation.

Summary of secondary job functions

  • Maintain an accurate customer asset database
  • Flexibility
    • Teamwork and cooperation are required
    • Must be willing to openly accept new tasks
    • Some occasional off hours work may be required as needed
    • Other duties as required from time to time by the management of IVCi to include (but not be limited to) occasionally back-filling roles due to over booking, vacation or back log on projects with occasional work off hours. This is purely as escalation policy would dictate
    • Occasional travel is possible
  • Customer/ IVCi Training and Support

Minimum requirements

Strong and proven background providing excellent customer service. Proficiency with all Microsoft Office products. Strong multitasking skills; Quick learner. Competitive personality, Flexibility and adaptability. Ability to self prioritize tasks. Excellent organizational skills and initiative are preferred as often work is done independently. Composure under pressure is necessary; Tandberg Certified (TCAP/TCEP); Firm understanding of Video Conferencing; Basic understanding of AV integration; Solid background in Technical Support; Excellent organizational skills and initiative; Must be a teamwork oriented individual.

Abilities preferred

Must be able to multitask and work at a hectic pace. Must be flexible and professional at all times; Good interpersonal skills as communication will be required; CTS Certification Strong understanding of Audio-Video essentials; Understanding of control systems such as AMX and Crestron

Submit resumes and salary requirements to jobs@ivci.com.

No phone calls, please.

Position: Technical Support Representative - Level 2

THIS POSITION HAS BEEN FILLED.

Location: Hauppauge, NY

Posted: 12/7/09

Status: Open

Company Information

IVCi, LLC is a leading integrator of managed enterprise collaboration solutions, including video conferencing, audio/visual, streaming, Web conferencing and managed conference services. From our headquarters in Long Island, New York, and branch offices throughout the country, IVCi makes conferencing and audio/visual solutions easy to use, easy to manage, and easy to afford. IVCi's numerous awards include ranking in the Inc. 500 Fastest Growing Private Company list for 4 consecutive years, the Frost & Sullivan award for the Best New Video Conferencing Service and recognition by Polycom, TANDBERG, and major AV manufacturers as a top reseller.

Job Description

Responsible for second line troubleshooting of all incidents reported to Technical Support.

Job Summary

Provide in-depth technical troubleshooting for escalated problem tickets and quick problem resolution.

Main Job Functions

  • Troubleshooting
    • Responsible for second line troubleshooting of issues that cannot be resolved by level 1.
    • Responsible for the accurate logging of all activities related to customer issues. This includes keeping problem tickets accurate with current status.
    • You will be required to coordinate complex problems to resolution by utilizing various resources such as vendors; manufacturers; internal technicians and documentation.
    • Responsible for the timely closure of all problems assigned to you by Level 1.
  • Customer Service
    • Provide pleasant and courteous service during all customer calls.

Summary of secondary job functions

  • Process customer repair requests by coordinating with vendors and manufacturers (RMA's).
  • Required to maintain documentation that assists the technical support group. This will include maintenance of troubleshooting scripts as well as general documentation.
  • Maintain an accurate customer asset database.
  • Flexibility
    • Teamwork and cooperation are required.
    • Must be willing to openly accept new tasks.
    • Some occasional off hours work may be required as needed.
    • Occasional travel outside the NY Metro area is possible.
    • Other duties as required from time to time by the management of IVCi to include (but not be limited to) occasionally back-filling roles due to over booking, vacation or back log on projects with occasional work off hours. This is purely as escalation policy would dictate.
  • Customer/ IVCi Training and Support
  • Perform special projects as directed by management team.

Minimum requirements

Strong and proven background providing excellent customer service. Proficiency with all Microsoft Office products. Strong multitasking skills; Quick learner. Competitive personality, Flexibility and adaptability. Ability to self prioritize tasks. Excellent organizational skills and initiative are preferred as often work is done independently. Composure under pressure is necessary; Tandberg Certified (TCAP/TCEP); Firm understanding of Video Conferencing; Firm understanding of AV integration; CTS Certification; Solid background in Technical Support; Must be a teamwork oriented individual.

Abilities preferred

Must be able to multitask and work at a hectic pace. Must be flexible and professional at all times; Good interpersonal skills as communication will be required; CTS Certification Strong understanding of Audio-Video essentials; Understanding of control systems such as AMX and Crestron; Some programming experience with control systems

Submit resumes and salary requirements to jobs@ivci.com.

No phone calls, please.

Position: Sales Representatives:

THIS POSITION HAS BEEN FILLED.

Locations: Dallas, TX; Irvine, CA; Sacramento/San Francisco, CA

Posted: 11/23/09

Status: Open

Job Description:

IVCi, LLC (www.ivci.com), a leading provider of Telepresence Systems, HD Video Conferencing Equipment, Audio Visual Integration and Managed Conferencing Services, has an openings for an experienced Sales Representatives in Dallas, TX, Irvine, CA & Sacramento/San Francisco, CA

The successful sales professional will be highly motivated and have a proven track record of established sales success with customers in their respective city. 10+ years of outside sales experience with at least 5+ years in video conferencing sales, telecommunications services sales or AV integration sales is preferred. The sales professional will be required to perform the following job-related activities:

  • Develop a detailed understanding of IVCi products and services.
  • Exhibit a consultative sales approach to determine a customer's visual collaboration needs.
  • Develop price quotations and bid responses that are complete, accurate and that are profitable to IVCi.
  • Travel, as necessary, to cover sales responsibilities in neighboring states.
  • Establish professional relationships with manufacturer sales and sales engineering personnel.
  • Active and ongoing prospecting in the territory. Design and implement focused prospecting tools to include; webinars, seminars, email campaigns etc. to increase sales and expand IVCi's customer base in the designated territory.

A four year college degree is preferred. The sales person will possess excellent communications skills, (both verbal and written) be organized and comfortable with on-line forecasting tools and have the ability to understand, present and demonstrate visual collaboration products and services to end user customers.

This position includes a competitive salary, commission, a performance bonus, health and dental benefits, 401k and other valuable company benefits. Submit resumes and salary requirements to jobs@ivci.com.

No phone calls, please.