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FOR IMMEDIATE RELEASE
For more information contact: Corporate Marketing at IVCi 631-273-5800
IVCi Becomes a Polycom-Certified Service Partner (CSP)
Program sets highest quality standards for channel partners in providing service and support for the integration of voice, video, Web and data into core networks
HAUPPAUGE, NY - June 22, 2005 - IVCi, LLC (www.ivci.com), a leading integrator of enterprise collaboration solutions, including video conferencing, audio/visual integration, streaming, Web conferencing and managed conference services, announced today that it has been named a Polycom, Inc. Certified Service Partner (CSP).
An industry first, the CSP program recognizes Polycom's best-in-class service and support channel partners. It is the highest level of certification a channel partner can receive from Polycom. To maintain the integrity of the program, CSP companies must apply for recertification every year and must also maintain a high level of customer satisfaction.
"We are proud to be recognized by Polycom as being one of the first CSP level companies in the collaboration services industry," said Robert Swing, president of IVCi. "This announcement reinforces IVCi's leading position in this industry and we will continue to provide our growing list of customers with the best products and services available."
"We are pleased that IVCi has earned CSP certification. They have fulfilled the rigorous program certification requirements in all areas of the CSP program including support infrastructure and personnel, product technical knowledge and their ongoing focus on customer satisfaction as measured through service performance metrics. IVCi has demonstrated expertise in virtually all aspects of Polycom technology," said Joe Mills, Vice President, Polycom America Services. "We feel that their recognition as a Certified Service Partner demonstrates the importance IVCi places on providing consistent high quality service and support to customers."
The Polycom CSP program requires that certified partners demonstrate expertise in virtually all aspects of Polycom technology and associated network environments. Specific certification program requirements include:
- Polycom product technical training and testing
- Industry and network certifications
- End-user satisfaction metric
- Post-sales technical support lab facility
- Call center capabilities
- Committed Technical support delivery response times
- 24x7 technical support availability
- On-site service capability
- E-support and technical support knowledge base
- Compliance with technical support escalation policy
- Call management database
IVCi, LLC (http://www.ivci.com) is a leading integrator of managed enterprise collaboration solutions, including video conferencing, audio/visual, streaming, Web conferencing and managed conference services. From our headquarters in Long Island, New York, and branch offices throughout the country, IVCi makes conferencing and audio/visual solutions easy to use, easy to manage, and easy to afford.
IVCi proudly represents products and services from leading industry manufacturers including Polycom (NASDAQ: PLCM), TANDBERG (OSLO: TAA.OL), SAVVIS Communications (NASDAQ: SVVS), RADVISION (NASDAQ: RVSN), Centra Software (NASDAQ: CTRA), VCON (Nouveau Marché No. 022021), Conferserv, VBrick Systems, STARBAK Communications, Crestron Electronics, Extron Electronics, Clear One, and Lutron Lighting.
IVCi's numerous awards include ranking in the Inc. 500 Fastest Growing Private Company list for 2001, 2002, 2003 and 2004, the Frost & Sullivan award for the Best New Video Conferencing Service for 2002, and recognition by Polycom, TANDBERG, and VCON as a top reseller.
For additional information regarding IVCi's suite of products and services, please call 800-224-7083, visit us on the Web at www.ivci.com, or e-mail email@example.com.
Polycom, Inc. is the worldwide leader in unified collaborative communications (UCC) that maximize the efficiency and productivity of people and organizations by integrating the broadest array of video, voice, data and Web solutions to deliver the ultimate communications experience. Polycom's high quality, standards-based conferencing and collaboration solutions are easy to deploy and manage, as well as intuitive to use. Supported by an open architecture, they integrate seamlessly with leading telephony and presence-based networks. With its market driving technologies, best-in-class products, alliance partnerships, and world-class service, Polycom is the smart choice for organizations seeking proven solutions and a competitive advantage in real-time communications and collaboration. For additional information call 1-800-POLYCOM (765-9266) or +1-408-526-9000, or visit the Polycom website at www.polycom.com.
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