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IVCi Reveals Cloud Video Experience, Solving the BYOD and Interoperability Challenge

IVCi Selects Adelman Travel and nuTravel as Technology Partners to Leverage Next Generation of Managed Video Conferencing

IVCi Launches New Brand, Focusing on Evolution to a Collaboration Company

IVCi Named Authorized Reseller of Mezzanine™ from Oblong Industries

IVCi Selected as Finalist for Best of Enterprise Connect 2013 Award

Learning in the Cloud: IVCi Announces New Video Collaboration Services for Education Sector

IVCi Brings Unified Communications to the Conference Room

IVCi and the Aberdeen Group Demonstrate How to Reduce Corporate Travel Costs with Video Conferencing Solutions

IVCi Renews InfoComm International Diamond CAVSP Level Designation

IVCi Debuts Telehealth Cloud Solutions at ATA 2012

IVCi Receives Top Ratings for Customer Service and Support for Fourth Consecutive Year, New Study Finds

IVCi Receives Top Ratings for Customer Service and Support for Fourth Consecutive Year, New Study Finds

IVCi Introduces Video Collaboration Cloud (VCC)

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FOR IMMEDIATE RELEASE
For more information contact: Corporate Marketing at IVCi 631-273-5800

IVCi Receives Top Ratings for Customer Service and Support for Fourth Consecutive Year, New Study Finds

HAUPPAUGE, NY - October 13, 2011 - IVCi, LLC (www.ivci.com), a leading integrator and provider of unified communications (UC) solutions, today announced the results of an independent study conducted by market research and consulting firm Boston Research Group. The study, which was based on IVCi customer experiences from May 2010 to April 2011, found that IVCi had a service and support customer satisfaction rating of 92%. IVCi has received top scores for service and support for each of the last four years that Boston Research Group has surveyed its customers.

"We know there is little tolerance for down time in meetings when customers utilize unified communication solutions. Each year we invest heavily in the people, processes and technologies that deliver some of the industry's top customer satisfaction ratings. The highest level of customer service has always been a top priority for us, so we are delighted that our customers continue to rate us so highly each year," said IVCi's CEO Bob Swing

"IVCi places great emphasis on recruiting highly motivated people who are both industry trained and certified, and have experience to deal with the most complex service issues," said Chris Böttger, IVCi's senior VP of managed services. "Through sophisticated quality assurance surveys, an advanced ticketing system, live call monitoring, a unique rewards program, and a talented team we can make continuous adjustments to our best practices. The ultimate goal is to enhance the customer experience."

IVCi is now taking its support to the next level by expanding its Managed Video Experience services for corporate telepresence, audio visual (AV) and video rooms. With IVCI's Desktop Experience, corporate video meetings can now include application independent devices that allow mobile users on their PC, tablet or smartphone to be part of corporate video meetings. IVCi's services allow anyone to connect securely and with a scalable business process, even if they are connected with consumer applications such as Skype and Google Video Chat (whether it be on an iPad, Android or iPhone), combined with business video systems from Polycom and Cisco.

About IVCi

IVCi, LLC (http://www.ivci.com | http://audiovisual.ivci.com) is a leading integrator of managed enterprise collaboration solutions, including high definition video conferencing, telepresence, audio visual systems, and managed conference services. IVCi makes conferencing and audio visual solutions easy to use, easy to manage, and easy to afford.

 

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