Renewals Sales Representative

Hauppauge, NY Department: Sales Job Type: Full Time

THIS POSITION HAS BEEN FILLED

ESSENTIAL JOB DUTIES:

  • Proactively contacts IVCi customers 60-90 days in advance of any maintenance contract(s) expiration to provide renewal information and provide new options moving forward (service level upgrades, multi-year, pro-rating to reach coterminous end date, etc.)
  • Respond to all inquiries and requests for maintenance quotes.
  • Monitor and effectively follow up with all customers until opportunity is confirmed with a final status.
  • Works closely with IVCi Sales Force: Communicate maintenance wins, losses, potential issues, updates, potential for new hardware or service sales opportunities, end of service life for legacy equipment situations, leads, etc.
  • Works closely with all IVCi internal departments including Helpdesk Technicians, Engineers, Order Management, Project Managers, IT and Accounts Receivable teams to ensure smooth, efficient and accurate processes and procedures.
  • Prepares and manages monthly & quarterly departmental reports.
  • Work directly with VC manufacturers ( Cisco and Polycom), to maintain highest renewal rates and ensure IVCi’s qualification for any promotional back-end rebates.

JOB QUALIFICATIONS:

  • Previous Sales / Professional Administrative experience.
  • Microsoft Office proficiency.
  • Strong communications skills (phone, video, email, etc.)
  • Strong organizational skills with ability to multi-task.
  • Confidence and maturity to enforce company policies.
  • Very proactive work ethic.
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How Can IVCI Help?

Our team will design and implement a comprehensive collaboration environment based on the unique needs and requirements of your organization.

Let us know your business objectives and we will create the perfect custom solution for your specific organization and video environment’s needs.

Let’s Evaluate Your Options.