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Wainhouse Research WebMetrics Finds Users Planning to Increase Web Conferencing and Audio Usage in 2005

Three out of four WebMetrics panelists (75.5%) anticipate increased web conferencing minutes.

Web conferencing

In the latest report from Wainhouse Research's quarterly WebMetrics research program, the majority of respondents indicated that audio and web conferencing minutes will increase over the next 12 months. A full 64.2% expect their organizations to increase (at varying levels discussed in the research) their audio minutes, and 75.5% expect to increase their web conferencing minutes. At the same time, even with the majority of organizations expecting to increase their web conferencing usage, 35.4% stated that they expect to pay the same or less over the same time period. In a survey of the WebMetrics Panel conducted online in December, 2004, Wainhouse Research heard from 196 buyers and users of web conferencing on their deployment behavior, purchasing criteria, and use of consultants. Survey responses demonstrate where purchasing behavior resides (centralized or non-centralized); how certain primary and secondary vendors are used for various applications; the relative importance of various criteria in vendor selection; location of web conferencing servers; and channel preferences.

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“We found that certain ranges of increased usage of audio and web conferencing can be anticipated, suggesting that there remains substantial room for growth within existing large enterprises as well as small-to-medium enterprises,” said Alan Greenberg, Senior Analyst & Consultant with Wainhouse Research. “Not a lot of organizations expect massive increases, but the numbers do point to steady growth. Less surprising is that users expect to pay the same or less over the coming year for web conferencing, showing that services are likely to continue to suffer per-minute or per-user price erosion.”

Minute usage on an application basis is surprisingly uniform—no single application stands out as the major consumer of minutes. Sales Training and Internal Teams are the two applications leading the pack. The report details how various vendors such as Microsoft, WebEx, Centra, Cisco, Oracle, and others are used as primary or secondary vendors for certain applications.

The survey found that the business model for the largest vendors has begun to shift significantly from self hosted and ASP-hosted models towards Managed Services.

The WebMetrics Q4 2004 Report is designed to provide a better understanding of web conferencing deployment behavior, purchasing criteria, and channel preferences. An annual subscription for the report series is available as well as copies of each individual quarterly report.

End users who participate in the surveys receive a high-level summary of the findings and qualify for prize drawings. For more information about the survey series and to participate in future WebMetrics surveys, visit www.wainhouse.com/webmetrics.

For additional information regarding IVCi products and services, or to speak to a representative, please contact IVCi at 800-224-7083, or click here to have an IVCi Representative contact you.


The Case for Video Conferencing

TANDBERG recently released a series of video testimonials that present the case for video conferencing. Different vertical applications are covered, including: education, health care, finance, manufacturing and others.

Click on the images below to learn more about TANDBERG solutions. Requires Windows Media Player.

Yorkhill Hospital uses video conferencing to bring expert advice to the bedside of babies and children hundreds of miles away.

Yorkhill Hospital

Yorkhill Hospital uses video conferencing to bring expert advice to the bedside of babies and children hundreds of miles away. TANDBERG visual communication technology is used to examine x-rays and view newborn babies' heart ultrasounds. Parents can also use the video link to discuss treatment with a specialist.

Halvard Stave, a doctor from Rikshospitalet in Norway, was the physician for a recent climbing expedition to Mt. Cho in the Himalayas.

Himalaya Climbing Expedition

Halvard Stave, a doctor from Rikshospitalet in Norway, was the physician for a recent climbing expedition to Mt. Cho in the Himalayas. But instead of accompanying the team on the trip, Dr. Stave used TANDBERG's Tactical II tele-medicine video conferencing solution to monitor and treat the climbers from Norway.

Videoconferencing brings warmth and familiarity to non-English speaking patients at the Broadwater Farm Health Centre in North London.

Broadwater Farm Health Centre

Videoconferencing brings warmth and familiarity to non-English speaking patients at the Broadwater Farm Health Centre in North London. Practitioners such as Dr. Jones needed a solution to enable them to effectively and efficiently communicate with their patient community, regardless of the varying language capabilities, which may exist.

Real-time video coupled with teleultrasound is used to provide highly specialized medical care.

Kapi'olani Hospital

Real-time video coupled with teleultrasound is used to provide highly specialized medical care. High-risk mothers-to-be no longer fly in from neighbor islands for routine exams and emergency care for high risk pregnancies.

 

At the Volkswagen manufacturing facilities in Puebla Mexico, design and production experts use TANDBERG real-time video to communicate directly with 175 dealers across the country.

Volkswagen Motors

At the Volkswagen manufacturing facilities in Puebla Mexico, design and production experts use TANDBERG real-time video to communicate directly with 175 dealers across the country.

 

Every morning, financial managers on both continents meet and discuss time-critical investment opportunities.

Nordic Partners

Every morning, financial managers on both continents meet and discuss time-critical investment opportunities. Opinion gets transmitted more effectively. Questions are answered more efficiently. Nordic Partners is more competitive at a lower cost.

 

Students in Texas take high school courses, college courses and virtual field trips using TANDBERG visual communication technology.

Region 14 School District

Students in Texas take high school courses, college courses and virtual field trips using TANDBERG visual communication technology. Staff development for educators and Region employees is more easily accessible at lower costs.

Click here for additional information on TANDBERG video conferencing solutions.

For additional information regarding IVCi products and services, or to speak to a representative, please contact IVCi at 800-224-7083, or click here to have an IVCi Representative contact you.

All trade names, trademarks, and/or service marks herein are owned by their respective holders.

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