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IVCi Maintenance Plans include:
  • Unlimited phone support from our highly-trained and experienced help desk team.
  • Access to a help desk that tracks, monitors, and records all calls for quality assurance.
  • Timely software updates to ensure system compatibility and execution.
  • Advanced parts replacement (including shipping) if new parts are needed.
  • IVCi Support Services at a Glance IVCi Managed Care IVCi Managed Care On-Site IVCi AV Managed Care On-Site
  • Unlimited 24x7 telephone support
  • Guaranteed one-hour telephone response time.
  • IVCi’s call center will open a trouble ticket and the service issue will be tracked until it is resolved.
  • IVCi’s technical helpdesk performs (with the customer’s assistance) preliminary troubleshooting, remote diagnosis, and a video test call to identify any problem(s) before ordering parts for shipment.
  • Parts shipped same day (for video conferencing systems only) when service call is received prior to 2:00PM EST (shipping is free of charge).
  • Remote software updates for video conferencing systems.
  • A trained and certified technician will be dispatched to arrive on-site next business day.**
  • Manufacturer’s warranty honored for all equipment provided.
  • Free labor to replace projector bulbs for equipment provided.***
  • One preventative maintenance and system review visit per year by a certified AV engineer.
  • Free operating system software updates on all equipment provided performed at the scheduled preventative maintenance sessions.
**Call must be received prior to 2pm EST. ***Customer responsible for bulb cost.
How IVCi Can Help

At IVCi, we define the art of possibilities. You know your business. We know collaboration. Together, we’ll help you paint a picture of a solution that not only meets, but exceeds, your requirements. All it takes is imagination and the right partner. When you’re ready, let us guide and execute your vision.

Let’s Evaluate Your Options. It’s Free.
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