Video Conferencing Maintenance

Once your video conferencing or telepresence system has been successfully implemented, the best way to protect your investment is with an IVCi Maintenance Plan.

IVCi Maintenance Plans include:

  • Unlimited phone support from our highly-trained and experienced help desk team.
  • Access to a help desk that tracks, monitors, and records
    all calls for quality assurance.
  • Timely software updates to ensure system compatibility and execution.
  • Advanced parts replacement (including shipping) if new parts are needed.

 

IVCi Support Services at a Glance IVCi Managed Care IVCi Managed Care
On-Site
IVCi AV Managed Care
On-Site
Unlimited 24×7 telephone support. Check mark. Check mark. Check mark.
Guaranteed one-hour telephone response time. Check mark. Check mark. Check mark.
IVCi’s call center will open a trouble ticket and the service issue will be tracked until it is resolved. Check mark. Check mark. Check mark.
IVCi’s technical helpdesk performs (with the customer’s assistance) preliminary troubleshooting, remote diagnosis, and a video test call to identify any problem(s) before ordering parts for shipment. Check mark. Check mark. Check mark.
Remote software upgrades for video conferencing systems. Check mark. Check mark. Check mark.
Parts shipped same day (for video conferencing systems only) when service call is received prior to 2:00PM EST (shipping is free of charge). Check mark. Check mark. Check mark.
Remote software updates for video conferencing systems. Check mark. Check mark. Check mark.
A trained and certified technician will be dispatched to arrive on-site next business day.** Check mark. Check mark.
Manufacturer’s warranty honored for all equipment provided. Check mark.
Free labor to replace projector bulbs for equipment provided.*** Check mark.
One preventative maintenance and system review visit per year by a certified AV engineer. Check mark.
Free operating system software updates on all equipment provided performed at the scheduled preventative maintenance sessions. Check mark.
**Call must be received prior to 2pm EST.***Customer responsible for bulb cost.

How Can IVCI Help?

Our team will design and implement a comprehensive collaboration environment based on the unique needs and requirements of your organization.

Let us know your business objectives and we will create the perfect custom solution for your specific organization and video environment’s needs.

Some of Our Clients:

Let’s Evaluate Your Options.