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IVCi Maintenance Plans include:
- Unlimited phone support from our highly-trained and experienced help desk team.
- Access to a help desk that tracks, monitors, and records
all calls for quality assurance.
- Timely software updates to ensure system compatibility and execution.
- Advanced parts replacement (including shipping) if new parts are needed.
|IVCi Support Services at a Glance||IVCi Managed Care||IVCi Managed Care
|IVCi AV Managed Care
|Unlimited 24×7 telephone support.|
|Guaranteed one-hour telephone response time.|
|IVCi’s call center will open a trouble ticket and the service issue will be tracked until it is resolved.|
|IVCi’s technical helpdesk performs (with the customer’s assistance) preliminary troubleshooting, remote diagnosis, and a video test call to identify any problem(s) before ordering parts for shipment.|
|Remote software upgrades for video conferencing systems.|
|Parts shipped same day (for video conferencing systems only) when service call is received prior to 2:00PM EST (shipping is free of charge).|
|Remote software updates for video conferencing systems.|
|A trained and certified technician will be dispatched to arrive on-site next business day.**|
|Manufacturer’s warranty honored for all equipment provided.|
|Free labor to replace projector bulbs for equipment provided.***|
|One preventative maintenance and system review visit per year by a certified AV engineer.|
|Free operating system software updates on all equipment provided performed at the scheduled preventative maintenance sessions.|
|**Call must be received prior to 2pm EST.***Customer responsible for bulb cost.|