Case Studies

K. Hovnanian

Duke University

Constellation Energy


North Shore-LIJ Health System

Kings View Behavioral Health System

Battery Park City

Health Benefits Company

Portman Holdings

Spacer. Video Conferencing Case Study photo: Kings View Behavioral Health System

IVCi Video Conferencing Case Study

Kings View Behavioral Health System Uses Video Conferencing to Break Down Barriers to Mental Health Treatment

By Nina Parker

The Challenge

Severe anxiety, depression, substance abuse, and other mental health disorders are debilitating conditions which affect millions of Americans every year. Although psychotherapy combined with prescription medication has been found to be an effective means for alleviating such afflictions, many sufferers go without treatment. Kings View Behavioral Health System was established to provide mental health services like psychotherapy to the thousands of children, adolescents, adults, and families throughout Central California who need treatment.

Kings View's main clinic is located in Fresno, California, where its staff of psychiatrists is headquartered. This location was not easily accessible to all residents; therefore many people who needed care were not receiving it. To accommodate these remotely located residents, doctors frequently traveled from the main clinic to various rural communities — a costly and time-consuming system.

Kings View needed a more efficient way for its psychiatrists to see remotely located patients. John Kasdorf, Chief of Network Security and Director of Information Technology at Kings View, contacted industry expert IVCi to assist him in enhancing his telepsychiatry solution to allow more Kings View doctors to counsel patients without having to spend valuable time and money traveling to each location.

Click here to contact IVCi.

The Solution

IVCi assisted Kings View in designing a TANDBERG solution, which included infrastructure products like a TANDBERG MCU, gateway, gatekeeper, and set top video conferencing system. The TANDBERG solution was used to create a scalable telepsychiatry network that connected each satellite clinic via a video conferencing end point to the main Fresno location. This gave remote clinics access to Fresno-based psychiatrists on a regular basis.

Many patients were already seeing a social worker or a case worker at their local clinic, so the video conferencing capability functioned as an extension of the services the clinics could provide. This convenient solution involved little change to the patients' health care routine.

"IVCi provided a solution that would seamlessly migrate into my existing network, and that can be used in each clinic. Instead of going in only to see their case worker, the patient can also be treated by a psychiatrist over video," Mr. Kasdorf said. "The patient does not have to interact with the technology; they simply walk into the room and the session can begin."

This setup was also designed to be convenient for both doctor and patient, because once the doctor prescribes medication and writes out the prescription by video from the Fresno location, the Kings View administrative staff can simply fax it to the patient's local pharmacist for immediate pick-up.

The Results

Since its implementation, IVCi's video conferencing solution has saved the Kings View doctors time, reduced their travel expenses, and increased the number of patients seen. "Previously, the patients went without the care that they needed as much as 80 to 90 percent of the time," said Mr. Kasdorf. "Not only has the quality of care improved, we are enjoying a high return on our investment. Our doctors' time is better spent, since they have drastically reduced their amount of travel while seeing more patients each day. The solution IVCi delivered has also helped us improve the care given to folks in under-served areas. Now we are helping many more people get better."

The technology also had another, perhaps unexpected consequence. Mr. Kasdorf observed that when patients talk to their doctor over video, the sessions are more productive because the patient's reservations are dropped. This is especially true for children. "Not being in the same room as the doctor seems to cause patients to become less inhibited, and they open up more. Some patients described face-to-face and telepsychiatry sessions as feeling the same."

IVCi provided a solution that would seamlessly migrate into my existing network, and that can be used in each clinic.”

In the beginning of the program, the psychiatrists would commit to meeting with a patient in person once a month. Then they realized that this wasn't necessary - meeting over video was as effective. End of article.

To learn how your organization can benefit from video conferencing and audio visual solutions from IVCi, call 1-800-224-7083 or click here to have an IVCi Representative contact you.

Our factory-trained sales and technical staff install and support telepresence, video conferencing, audio visual, and IP network projects across the country and around the world. IVCi provides clients with one point of contact for video conferencing, audio visual, and IP network sales, installation, service, management and support.

PDF File Icon IVCi Corporate Brochure.

PDF File Icon IVCi Video Conferencing (VTC) Brochure

PDF File Icon Click here for the IVCi IntelliNet MCS Brochure.

PDF File Icon Click here for the IVCi Audio Visual Overview.

PDF File Icon Click here for the IVCi Audio Visual Integration Portfolio.

PDF File Icon Click here for the IVCi Maintenance Overview.

PDF File Icon Click here for IVCi Customer Service Survey Results.

PDF File Icon Click here for a Buyer's Guide to Video Conferencing.

Spacer. Spacer. Spacer. Spacer.
Spacer. Free video conferencing review.
Free Live
Product Review!
You've got questions.
We've got answers.

Receive a free telephone product review of any video conferencing system. Get pricing, discount information, compare models and more. Submit the form below or call 1-800-224-7083 today!

Spacer. FIRST NAME: Spacer.
Spacer. LAST NAME: Spacer.
Spacer. COMPANY: Spacer.
Spacer. PHONE: Spacer.
Spacer. E-MAIL: Spacer.
Spacer.   Spacer.
Spacer. All fields are required. IVCi will not share your information with third parties. Spacer.

Audio Visual Integration

Audio Visual Integration company photo.

The right audio visual system should do precisely what you need it to do. IVCi is uniquely qualified to design the right audio visual solution for you because... More >


Custom Telepresence Solutions

Custom telepresence photo.

A virtual meeting experience unlike any other, telepresence has set a new standard for visual communication. Walk into a telepresence room and... More >


Cloud Video Conferencing

Managed conferencing services company photo.

Companies no longer have to worry about locating the right technical staff or determining the best way to utilize video conferencing within the organization... More >

Invite IVCi to be your friend on Facebook. Follow IVCi on Twitter. Find out what's new in the worlds of conferencing and audio visual technologies at the IVCi Blog. Visit the IVCi YouTube Channel. RSS news feed from IVCi.
Find us on Google+
©2012 IVCi, LLC All rights reserved. All articles, trade names, trade and service marks herein are owned by their respective holders.