Maintenance Overview

Managed Care

Managed Care On-Site

AV Managed Care On-Site

Active Care

Polycom Maintenance

Cisco (TANDBERG) Maintenance


Video Conferencing Maintenance Contracts: IVCi Audio Visual Managed Care On-Site

Video Conferencing Maintenance Contracts Managed Care On-Site photo 01.

For Audio Visual Integrated Installations

If you experience a problem with your video conferencing/audio visual system, IVCi's Audio Visual Managed Care On-Site offers a truly superior alternative to the standard warranties and technical support that come with most systems.

  • Unlimited 24x7 telephone support
    Call1-800-224-7083 and choose option #1
  • Guaranteed one-hour telephone response time.
  • IVCi's Call Center will open a trouble ticket and the service issue is tracked until resolution.
  • IVCi's Technical Help Desk will perform (with the customer's assistance) preliminary trouble-shooting, remote diagnosis and a video test call to identify the problem before ordering parts for shipment.
  • A trained and certified technician is dispatched to arrive on-site next business day (if call is received prior to 2:00 pm EST).
  • IVCi will honor the manufacturer's warranty for all equipment provided.
  • Free labor to replace projector bulbs for equipment provided (customer is responsible for the cost of the bulb).
  • One preventative maintenance and system review visit per year by a certified Audio Visual Engineer. It is the Customer's responsibility to call and schedule the PM visit.
  • Free operating system software updates on all equipment provided (Performed at the scheduled preventative maintenance sessions).
  • Software Upgrades consist of major feature enhancements and/or functionality releases. Customers are entitled to receive Software Upgrades for their then-current registered product upon the manufacturer's general release of such Software Upgrades. Software Upgrades are available at no charge from the manufacturer web site. On-Site Software Upgrade installation services are available at an additional charge.

You've got questions. We've got answers. Call 1-800-224-7083 now with your conferencing and pricing questions, or click here to have an IVCi Representative contact you.

IVCi is a proud member of an elite class of service providers that have achieved the following certifications: Polycom Platinum Level Reseller, Polycom Certified Service Partner (CSP), Cisco Telepresence Video Master Authorized Technology Partner (ATP) and Cisco Advanced Unified Communications Specialization. Respectively, these titles represent the highest levels of certification a solution provider can receive from these companies and they recognize years of hard work, extensive product and industry training and investment in service tools, personnel and procedures. They are your guarantee to a superior customer experience.

At IVCi, we provide maintenance contracts and technician support throughout the entire United States, all of Europe and most of the Asia-Pacific regions.

Our factory-trained sales and technical staff install and support telepresence, video conferencing, audio visual, and IP network projects across the country and around the world. IVCi provides clients with one point of contact for video conferencing, audio visual, and IP network sales, installation, service, management, and support.

PDF File Icon IVCi Maintenance Overview Brochure

PDF File Icon IVCi AV Managed Care On-Site Brochure

Click here for a QUICK QUOTE!

For video conferencing solution pricing or additional information regarding AV Managed Care On-Site, please call us at 1-800-224-7083, or click here to have an IVCi Representative contact you.

Spacer. Spacer. Spacer. Spacer.
Spacer. Free video conferencing review.
Free Live
Product Review!
You've got questions.
We've got answers.

AV Managed Care On-Site Get pricing, discount information, compare models and more. Submit the form below or call 1-800-224-7083 today!

Spacer. FIRST NAME: Spacer.
Spacer. LAST NAME: Spacer.
Spacer. COMPANY: Spacer.
Spacer. PHONE: Spacer.
Spacer. E-MAIL: Spacer.
Spacer.   Spacer.
Spacer. All fields are required. IVCi will not share your information with third parties. Spacer.

Audio Visual Integration

Audio Visual Integration company photo.

The right audio visual system should do precisely what you need it to do. IVCi is uniquely qualified to design the right audio visual solution for you because... More >


Custom Telepresence Solutions

Custom telepresence photo.

A virtual meeting experience unlike any other, telepresence has set a new standard for visual communication. Walk into a telepresence room and... More >


Cloud Video Conferencing

Managed conferencing services company photo.

Companies no longer have to worry about locating the right technical staff or determining the best way to utilize video conferencing within the organization... More >

Invite IVCi to be your friend on Facebook. Follow IVCi on Twitter. Find out what's new in the worlds of conferencing and audio visual technologies at the IVCi Blog. Visit the IVCi YouTube Channel. RSS news feed from IVCi.
Find us on Google+
©2012 IVCi, LLC All rights reserved. All articles, trade names, trade and service marks herein are owned by their respective holders.