2008 IVCi Customer Service Survey
IVCi Achieves 91% Overall Customer Satisfaction for Service
and Support.
Our customers count on IVCi to deliver the most innovative and reliable collaboration solutions. As a leading integrator of managed. enterprise collaboration solutions, IVCi makes conferencing and audio visual technology easy to use, easy to manage and easy to afford. Over the years, we have earned a reputation as being a knowledgeable and customer-focused company.
In March of 2008, the Boston Research Group, an independent market research firm, conducted a comprehensive customer satisfaction survey of IVCi customers. Here are the findings:
Phone support able to address situation:
92% were either extremely satisfied/very satisfied/satisfied.
Phone support able to diagnose replacement part:
92% were either extremely satisfied/very satisfied/satisfied.
On-site support professionalism:
93% were either extremely satisfied/very satisfied/satisfied.
Professionalism of phone support:
96% were either extremely satisfied/very satisfied/satisfied.
Actual Quotes from IVCi Customers
"IVCi is doing everything right."
"The IVCi staff is always readily available, and willing to help in any way."
"Every time there has been an issue, IVCi has been very timely."
"Great service. There is always someone available to help."
"IVCi's service meets my needs every time. Thanks!"
"IVCi's support team is very helpful and responsive!"
"The IVCi service is stellar...I must give a 'hats off to the team'."
"The IVCi Help Desk provides superior support. Keep up the good work."
"I find the video conference service to be very efficient. The staff is extremely helpful, and quickly respond to urgent needs."
"The service at IVCi is terrific! The staff is very helpful with any and all questions, and is very prompt. Thank You!"
"Gosh they do a good job. They are very knowledgeable."
"I am satisfied so I don't really know how they could improve. Each time I have needed them, they have been very helpful."
"I am happy with the maintenance. When something breaks down, we have it the next day."
"I think they do very well. If the first person I speak with doesn't know how to fix my problem, the next one does."
"They're doing a great job now, there's not a whole lot of room for improvement. The service and support have been very reliable. They've been 'on point.' When I need support over the phone, they've been very helpful."
"They are professional and respond quickly to our needs."
"They actually know how to maintain the relationship. In essence, they don't create a separation between sales and technology, and in the end, you're left with a great company."
IVCi Managed Conferencing Services
At IVCi we don't believe our responsibilities end when your conferencing system is installed. We believe our customers prefer to work with a company that provides ongoing support throughout the life cycle of their systems. That is why we have developed a complete suite of Managed Care Services from hardware and software maintenance programs to. consulting services to outsourced services and staffing.
IVCi is proud to have successfully serviced thousands of customers in the U.S., and throughout the world since 1995. Whether you seek a parts replacement contract or a complete outsourcing contract, our goal with Managed Care Services is to maximize the use of your technology investment and enable you to focus on your core business.
Maintenance and Service Contracts
- Help desk, parts replacement, on-site service for video conferencing and AV integrated rooms.
TRAINED TECHNICIANS- Nationwide network of IVCi certified technicians
- Manufacturer and CTS-certified
- Installations, on-site service, consultations
- Trained/experienced help desk technicians
- Second and third level support
- Access to manufacturer resources
- Automated trouble ticket application
- Access to technology lab for quick problem identification
- Full inventory of current and legacy video conferencing systems
- Ability to test system and manufacturer interoperability
- Improves time to identify problems
IP Consulting Services
- Video over IP
- Audio and video conferencing
- Audio visual design
Outsourced Staffing
- Audio and video staff management
- Conferencing end-user support
- On going end-user training and support
- Conference scheduling and room reservation
- System maintenance
- Video help desk
- Technical support services
- Video meeting management
Total Managed Care
- IVCi manages your entire conferencing environment including network management, call scheduling, call monitoring and problem resolution
- Service available on corporate IP networks, ISDN, or IVCi's award-winning IntelliNet IP video network
Our factory-trained sales and technical staff install and support telepresence, video conferencing, audio visual, and IP network projects across the country and around the world. IVCi provides clients with one point of contact for video conferencing, audio visual, and IP network sales, installation, service, management and support.
Click here for 2008 IVCi Customer Service Survey.
For additional information regarding video conferencing maintenance contracts, or to speak to a representative, please contact IVCi at 800-224-7083, or click here to have an IVCi Representative contact you.
