Services

Maintenance

Maintenance Overview

Managed Care

Managed Care On-Site

AV Managed Care On-Site

Active Care

Polycom Maintenance

Cisco (TANDBERG) Maintenance

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Video Conferencing Maintenance

Protect Your Investment with IVCi Maintenance Plans

Click here to contact IVCi.

Once your video conferencing or telepresence system has been successfully implemented, the best way to protect your investment is with an IVCi Maintenance Plan. IVCi Maintenance Plans maximize the return on your technology investment by ensuring optimal system performance.

IVCi Maintenance Plans include:

  • Unlimited phone support from our highly-trained and experienced help desk team.
  • Access to a help desk that tracks, monitors, and records
    all calls for quality assurance.
  • Timely software updates to ensure system compatibility and execution.
  • Advanced parts replacement (including shipping) if new parts are needed.
IVCi Support Services at a Glance IVCi Managed Care IVCi Managed Care
On-Site
IVCi AV Managed Care
On-Site
Unlimited 24x7 telephone support.
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Guaranteed one-hour telephone response time. Check mark. Check mark. Check mark.
IVCi's call center will open a trouble ticket and the service issue will be tracked until it is resolved. Check mark. Check mark. Check mark.
IVCi's technical helpdesk performs (with the customer's assistance) preliminary troubleshooting, remote diagnosis, and a video test call to identify any problem(s) before ordering parts for shipment. Check mark. Check mark. Check mark.
Remote software upgrades for video conferencing systems. Check mark. Check mark. Check mark.
Parts shipped same day (for video conferencing systems only) when service call is received prior to 2:00PM EST (shipping is free of charge). Check mark. Check mark. Check mark.
Remote software updates for video conferencing systems. Check mark. Check mark. Check mark.
A trained and certified technician will be dispatched to arrive on-site next business day.**   Check mark. Check mark.
Manufacturer's warranty honored for all equipment provided.

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Free labor to replace projector bulbs for equipment provided.***

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One preventative maintenance and system review visit per year by a certified AV engineer.

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Free operating system software updates on all equipment provided performed at the scheduled preventative maintenance sessions.

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**Call must be received prior to 2pm EST.***Customer responsible for bulb cost.

IVCi is a Polycom and TANDBERG Platinum-Level reseller, Polycom Certified Service Provider (CSP) and TANDBERG Specialized Service Provider (SSP). We have the technical expertise and resources to provide our customers the highest level of service and support available.

Maintenance Plan Options

Because every customer has different needs, we tailor our maintenance plans and programs to fit each organization. Our maintenance options include:

IVCi provides maintenance plans and technical support throughout the United States.

PDF File Icon IVCi Maintenance Overview Brochure

PDF File Icon IVCi Managed Care Brochure

PDF File Icon IVCi Managed Care On-Site Brochure

PDF File Icon IVCi AV Managed Care On-Site Brochure

Click here for a QUICK QUOTE!

For video conferencing solution pricing or additional information regarding Maintenance, please call us at 1-800-224-7083, or click here to have an IVCi Representative contact you.

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Maintenance Get pricing, discount information, compare models and more. Submit the form below or call 1-800-224-7083 today!

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