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Video Conferencing Maintenance

Protect Your Investment with IVCi Maintenance Plans

Velaro Live Help

Once your video conferencing or telepresence system has been successfully implemented, the best way to protect your investment is with an IVCi Maintenance Plan. IVCi Maintenance Plans maximize the return on your technology investment by ensuring optimal system performance.

IVCi Maintenance Plans include:

  • Unlimited phone support from our highly-trained and experienced help desk team.
  • Access to a help desk that tracks, monitors, and records
    all calls for quality assurance.
  • Timely software updates to ensure system compatibility and execution.
  • Advanced parts replacement (including shipping) if new parts are needed.
IVCi Support Services at a Glance IVCi Managed Care IVCi Managed Care
On-Site		 IVCi AV Managed Care
On-Site
Unlimited 24x7 telephone support.
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Guaranteed one-hour telephone response time. Check mark. Check mark. Check mark.
IVCi's call center will open a trouble ticket and the service issue will be tracked until it is resolved. Check mark. Check mark. Check mark.
IVCi's technical helpdesk performs (with the customer's assistance) preliminary troubleshooting, remote diagnosis, and a video test call to identify any problem(s) before ordering parts for shipment. Check mark. Check mark. Check mark.
Remote software upgrades for video conferencing systems. Check mark. Check mark. Check mark.
Parts shipped same day (for video conferencing systems only) when service call is received prior to 2:00PM EST (shipping is free of charge). Check mark. Check mark. Check mark.
Remote software updates for video conferencing systems. Check mark. Check mark. Check mark.
A trained and certified technician will be dispatched to arrive on-site next business day.**   Check mark. Check mark.
Manufacturer's warranty honored for all equipment provided. Check mark.
Free labor to replace projector bulbs for equipment provided.*** Check mark.
One preventative maintenance and system review visit per year by a certified AV engineer. Check mark.
Free operating system software updates on all equipment provided performed at the scheduled preventative maintenance sessions. Check mark.
**Call must be received prior to 2pm EST.***Customer responsible for bulb cost.
IVCi Help Desk Area, Hauppage, NY photo 01.

IVCi Help Desk Area, Hauppauge, NY

IVCi is a Polycom and TANDBERG Platinum-Level reseller, Polycom Certified Service Provider (CSP) and TANDBERG Specialized Service Provider (SSP). We have the technical expertise and resources to provide our customers the highest level of service and support available.

Maintenance Plan Options

Because every customer has different needs, we tailor our maintenance plans and programs to fit each organization. Our maintenance options include:

IVCi provides maintenance plans and technical support throughout the United States.

Click for the IVCi Customer Satisfaction Survey Results in PDF format.
IVCi Customer Satisfaction Survey Results

PDF File Icon  IVCi Maintenance Managed Care Brochure

PDF File Icon  IVCi Maintenance Managed Care On-Site Brochure

PDF File Icon  IVCi AV Maintenance Managed Care On-Site Brochure

For additional information regarding IVCi Video Conferencing and Audio Visual Maintenance Plans, please call 1-800-224-7083 ext. 2086, or use the form above right to have an IVCi Maintenance Plan Representative contact you.