Maintenance Overview

Managed Care

Managed Care On-Site

AV Managed Care On-Site

Active Care

Polycom Maintenance

Cisco (TANDBERG) Maintenance

Spacer. Video conferencing maintenance photo 01.

Video Conferencing Maintenance

Protect Your Investment with IVCi Maintenance Plans

Click here to contact IVCi.

Once your video conferencing or telepresence system has been successfully implemented, the best way to protect your investment is with an IVCi Maintenance Plan. IVCi Maintenance Plans maximize the return on your technology investment by ensuring optimal system performance.

IVCi Maintenance Plans include:

  • Unlimited phone support from our highly-trained and experienced help desk team.
  • Access to a help desk that tracks, monitors, and records
    all calls for quality assurance.
  • Timely software updates to ensure system compatibility and execution.
  • Advanced parts replacement (including shipping) if new parts are needed.
IVCi Support Services at a Glance IVCi Managed Care IVCi Managed Care
IVCi AV Managed Care
Unlimited 24x7 telephone support.
Check mark. Check mark. Check mark.
Guaranteed one-hour telephone response time. Check mark. Check mark. Check mark.
IVCi's call center will open a trouble ticket and the service issue will be tracked until it is resolved. Check mark. Check mark. Check mark.
IVCi's technical helpdesk performs (with the customer's assistance) preliminary troubleshooting, remote diagnosis, and a video test call to identify any problem(s) before ordering parts for shipment. Check mark. Check mark. Check mark.
Remote software upgrades for video conferencing systems. Check mark. Check mark. Check mark.
Parts shipped same day (for video conferencing systems only) when service call is received prior to 2:00PM EST (shipping is free of charge). Check mark. Check mark. Check mark.
Remote software updates for video conferencing systems. Check mark. Check mark. Check mark.
A trained and certified technician will be dispatched to arrive on-site next business day.**   Check mark. Check mark.
Manufacturer's warranty honored for all equipment provided.

Check mark.
Free labor to replace projector bulbs for equipment provided.***

Check mark.
One preventative maintenance and system review visit per year by a certified AV engineer.

Check mark.
Free operating system software updates on all equipment provided performed at the scheduled preventative maintenance sessions.

Check mark.
**Call must be received prior to 2pm EST.***Customer responsible for bulb cost.

IVCi is a Polycom and TANDBERG Platinum-Level reseller, Polycom Certified Service Provider (CSP) and TANDBERG Specialized Service Provider (SSP). We have the technical expertise and resources to provide our customers the highest level of service and support available.

Maintenance Plan Options

Because every customer has different needs, we tailor our maintenance plans and programs to fit each organization. Our maintenance options include:

IVCi provides maintenance plans and technical support throughout the United States.

PDF File Icon IVCi Maintenance Overview Brochure

PDF File Icon IVCi Managed Care Brochure

PDF File Icon IVCi Managed Care On-Site Brochure

PDF File Icon IVCi AV Managed Care On-Site Brochure

Click here for a QUICK QUOTE!

For video conferencing solution pricing or additional information regarding Maintenance, please call us at 1-800-224-7083, or click here to have an IVCi Representative contact you.

Spacer. Spacer. Spacer. Spacer.
Spacer. Free video conferencing review.
Free Live
Product Review!
You've got questions.
We've got answers.

Maintenance Get pricing, discount information, compare models and more. Submit the form below or call 1-800-224-7083 today!

Spacer. FIRST NAME: Spacer.
Spacer. LAST NAME: Spacer.
Spacer. COMPANY: Spacer.
Spacer. PHONE: Spacer.
Spacer. E-MAIL: Spacer.
Spacer.   Spacer.
Spacer. All fields are required. IVCi will not share your information with third parties. Spacer.

Audio Visual Integration

Audio Visual Integration company photo.

The right audio visual system should do precisely what you need it to do. IVCi is uniquely qualified to design the right audio visual solution for you because... More >


Custom Telepresence Solutions

Custom telepresence photo.

A virtual meeting experience unlike any other, telepresence has set a new standard for visual communication. Walk into a telepresence room and... More >


Cloud Video Conferencing

Managed conferencing services company photo.

Companies no longer have to worry about locating the right technical staff or determining the best way to utilize video conferencing within the organization... More >

Invite IVCi to be your friend on Facebook. Follow IVCi on Twitter. Find out what's new in the worlds of conferencing and audio visual technologies at the IVCi Blog. Visit the IVCi YouTube Channel. RSS news feed from IVCi.
Find us on Google+
©2012 IVCi, LLC All rights reserved. All articles, trade names, trade and service marks herein are owned by their respective holders.