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Maintenance
Maintenance Overview
Managed Care
Managed Care On-Site
AV Managed Care On-Site
Polycom Maintenance
TANDBERG Maintenance
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Video Conferencing Maintenance
Protect Your Investment with IVCi Maintenance Plans
Once your video conferencing or telepresence system has been successfully implemented, the best way to protect your investment is with an IVCi Maintenance Plan. IVCi Maintenance Plans maximize the return on your technology investment by ensuring optimal system performance.
IVCi Maintenance Plans include:
- Unlimited phone support from our highly-trained and experienced help desk team.
- Access to a help desk that tracks, monitors, and records
all calls for quality assurance.
- Timely software updates to ensure system compatibility and execution.
- Advanced parts replacement (including shipping) if new parts are needed.
Unlimited 24x7 telephone support.
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| Guaranteed one-hour telephone response time. |
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| IVCi's call center will open a trouble ticket and the service issue will be tracked until it is resolved. |
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| IVCi's technical helpdesk performs (with the customer's assistance) preliminary troubleshooting, remote diagnosis, and a video test call to identify any problem(s) before ordering parts for shipment. |
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| Remote software upgrades for video conferencing systems. |
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| Parts shipped same day (for video conferencing systems only) when service call is received prior to 2:00PM EST (shipping is free of charge). |
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| Remote software updates for video conferencing systems. |
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| A trained and certified technician will be dispatched to arrive on-site next business day.** |
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| Manufacturer's warranty honored for all equipment provided. |
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| Free labor to replace projector bulbs for equipment provided.*** |
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| One preventative maintenance and system review visit per year by a certified AV engineer. |
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| Free operating system software updates on all equipment provided performed at the scheduled preventative maintenance sessions. |
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IVCi is a Polycom and TANDBERG Platinum-Level reseller, Polycom Certified Service Provider (CSP) and TANDBERG Specialized Service Provider (SSP). We have the technical expertise and resources to provide our customers the highest level of service and support available.
Maintenance Plan Options
Because every customer has different needs, we tailor our maintenance plans and programs to fit each organization. Our maintenance options include:
IVCi provides maintenance plans and technical support throughout the United States.
IVCi Customer Satisfaction Survey Results
 IVCi Maintenance Managed Care Brochure
IVCi Maintenance Managed Care On-Site Brochure
IVCi AV Maintenance Managed Care On-Site Brochure
For additional information regarding IVCi Video Conferencing and Audio Visual Maintenance Plans, please call 1-800-224-7083 ext. 2086, or use the form above right to have an IVCi Maintenance Plan Representative contact you.
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