Polycom HDX 7000 Series FAQ
High Definition Quality for the Standard Conference Room
What is the HD resolution of the HDX 7000
The I/O HD resolution is 720p or 1280 x 720
resolution at 30 fps. The HDX 7002 codes,
transmits and decodes up to this resolution at
call speeds of 1024 Mbps and above.
What other video resolutions are supported?
The HDX HDX 7000 series supports CIF/SIF
at 128 kbps, 4CIF/4SIF at 256 kbps - 1 Mbps,.
The HDX 7001 supports 4CIF/4SIF up to the
maximum point-to-point speeds of 2 Mbps.
What is the maximum call speed?
2 Mbps (Standard)
4 Mbps (Optional) for use in a multipoint call
Is the HDX 7000 systems 1080p capable?
The HDX 7000 Series codec will not be able
to be upgraded to 1080p.
How many camera inputs are supported?
3 total: 1 HDCI, 1 DVI-I, 1 S-Video.
How many video outputs are there?
- DVI-, supporting DVI, YPbPr, S-Video and
- S-Video supporting S-Video and
- Additional DVI-I is optional for 2nd monitor
supporting DVI, PPbPr, VGA, S-Video and
How many digital microphone arrays are
Up to 2 (a combination of table top and ceiling
microphones can be used).
What is included in the HDX 7000 base
The HDX 7000 series includes the codec,
EagleEye HD camera, HDX microphone array,
HDX remote control, 12' LAN cable, 10' Stereo
audio and composite video for NTSC or 10'
VGA plus 25' stereo audio for PAL and 25'
HDX microphone array cable.
What bundled solutions are available for the
HDX 7000 Series?
XL Package - Includes base HDX 7000 bundle,
People+Content, People+Content IP, 2nd
Monitor with 10' composite cable in NTSC
countries or 10' VGA in PAL countries.
XLP Package - Includes HDX 7000, People+Content,
People+Content IP, 2nd Monitor with 10'
composite cable in NTSC countries or 10'
VGA in PAL countries, 4-way MPPlus and
4 Mbps data rates.
What options are available for the HDX 7000
All of the following options can be added to a
HDX 7000 Series system.
Quad BRI Module - This module is a
separate box and connects to the codec via a
provided P-Link cable and provides
connectivity for up to (4) S/T BRI lines.
Includes 4 12' cables to connect to the
PRI Module - This module is a separate box
and connects to the codec via a provided PLink
cable and provides ISDN connectivity up
to 2 Mbps bandwidth. Include 1 12' cable to
connect to the network.
Serial Module - This module is a separate
box and connects to the codec via a provided
P-Link cable and provides support for up to 2
V.35, RS-4499 or RS-530 connections up to
2Mbps with RS-366 dialing. Need to order
appropriate network interface cable(s)
MPPlus Software License - When
installed, this license allows the user to have
up to (4) sites connected during a single
video conference plus one audio site.
Cascading and audio transcoding are also
supported in this internal MCU.
HDX People+Content - This option allows
users to connect their laptop to the video
conferencing system during a call and present
high-resolution graphics via the DVI
connection on the codec. An audio input jack
is provided for stereo audio when this video
input is selected.
Included with this option is People+Content IP,
this feature allows users to share data to the
HDX 7000 through the LAN. This software
license is included with the People+Content
option in the XL and XLP bundles. Content
resolutions supported include VGA, SVGA and
XGA. Audio is not support with
Each presenter laptop will use a PC utility to
send the Content. This PC utility is available
for unlimited download from the Polycom
website. PC requirements include Windows®
2000 or Windows XP.
Stereo Speaker Kit - Includes subwoofer, (2)
high-grade auxiliary speakers (with speaker
stands) that enable the maximum benefit of
Polycom StereoSurround and delivers 270
watts of audio.
Ceiling Microphone Array - A Polycom
microphone array unobtrusively mounted
on the conference room ceiling, providing 360°
coverage. Available in white or black, up to 2
can be daisy-chained together.
HDX Packaged Solutions - Polycom offers a
wide range of packaged solutions with our
endpoints. This includes the Polycom HDX
Media Center which can be purchased in
pedestal or a wall mount configurations. These
solutions come with a single or dual 42” LCD
with a powerful stereo sound bar for HD
4 Mbps Bandwidth - To distribute between
callers using the internal multipoint bridge.
Additional Video Output - Add the
capability of an additional DVI-I video output
and this includes the appropriate cable.
What is the max length of camera cable?
When used with a Polycom Eagle-Eye
Camera the main camera cable can be
extended 250 feet using an analog
component HDCI pin out.
Does People+ Content (H.239) support High
The entire HDX Series uses H.239
People+Content. When using a minimum of
2 Mbps bandwidth, both people and content
will be in high definition.
What PC resolutions are supported?
Resolutions up to 1280x1024 are supported.
What is Basic Mode?
Basic mode is a setting that any can be made
on any HDX that sets the system to the
lowest common denominator, thus virtually
ensuring interoperability with legacy systems
or other vendors' video conferencing
systems. Basic mode is H.261 for video and
G.711 for audio. There is no data sharing in
Is there flexibility in how participants can be
viewed while in a multipoint call?
Yes. There are (4) settings to choose from
in the user interface when using the internal
multipoint capabilities. Note that, when
paired with a Polycom RMX&153; product, the
layout options are numerous.
- Auto - Will automatically switch to a
single presenter if that presenter speaks
for (15) seconds or greater.
- Discussion mode - Displays up to (4)
quadrants on a single screen, seen by
both far and near-end participants.
- Presentation mode - Allows the
presenter to see up to (4) participants on
a single screen, while the participants
see only the presenter.
- In Full Screen mode - The speaker is
seen full screen by both far and near-end
What type of audio integration is available with
Voice over ISDN - With a QBRI or PRI
module installed, the HDX 7000 Series can
take advantage of a single ISDN channel to
make an audio call, adding that participant to
the video call.
What is Live Music Mode?
This feature, when enabled, transmits audio
using a configuration that reproduces live
music picked up by microphones more
faithfully. For example, noise suppression and
automatic gain control are disabled when this
setting is enabled.
What is Keyboard Noise Reduction?
Keyboard Noise Reduction technology
reduces the noise a computer keyboard can
generate during a video conference. It works
best when there is no other audio on the far
side, for example - no one is talking at the
same time there is typing.
Does this product support an API?
What are the warranty and software upgrade
The HDX 7000 Series has the standard
Polycom warranty. This includes:
- 90 days of software updates and upgrades
- One year of return-to-factory hardware support
Enhanced service packages are also available
at time of purchase. Customers are
encouraged to renew or upgrade their service
package at the end of the warranty period, if
not before. To ensure timely notice of the
availability of new software updates and
upgrades, customers should register all
products under the "Register Your Product"
link at www.polycom.com. More information
on Polycom Global Services Programs is
available in the HDX 7000 Sales Services
IVCi is a Certified Polycom Platinum Reseller and Telepresence Certified Plus Partner. We are one of only a handful of resellers nationwide recognized with these distinctions for our superior service and support of Polycom's integrated, end-to-end voice, video conferencing, telepresence, Web and data communications solutions. In 2005 IVCi became a Polycom Certified Service Partner (CSP), the highest level of certification a channel partner can receive from Polycom, which requires consistent compliance with a comprehensive set of methodologies designed to guarantee complete customer satisfaction. Our factory-trained sales and technical staff install and support Polycom projects across the country and around the world. As with the other video conferencing products we represent, IVCi provides clients with one point of contact for sales, service, management and support of the entire Polycom product line.
Polycom HDX 7000 Series
Polycom HDX 7000 Series Resources
Polycom HDX 7000 Series Data Sheet
Polycom HDX 7000 Series Features and Benefits
Polycom HDX 7000 Series FAQ
Polycom HDX Packaged Solutions
White Paper: Polycom's Lost Packet Recovery (LPR) Capability
For video conferencing solution pricing or additional information regarding Polycom HDX 7000, please call us at 1-800-224-7083, or click here to have an IVCi Representative contact you.