Video Conferencing Maintenance Contracts
After your video conferencing system is successfully installed, IVCi will fully maintain the equipment — regardless of any issues that may arise. We have found that every customer has different skill-sets and needs, so we will tailor our maintenance contracts and programs to fit each organization.
Every IVCi maintenance contract provides the ability to call our dedicated technical support line.You will be able to rely on our team to help you troubleshoot and identify any issues with your video system. Statistics have shown that over 95% of calls received to a video help desk can be rectified over the phone.
Maintenance Contract Options
If you do have a problem that requires equipment replacement, there are three general offerings that can be tailored to your company's needs.
- IVCi Managed Care
Provides access to the IVCi help desk, which is staffed by trained technical specialists who can diagnose your problem remotely. Required parts are shipped the same day (if call is received before 2pm EST, for installation by the customer). More > - IVCi Managed Care On-Site
Includes the same services as Managed Care with the added benefit of having a technician dispatched to the customer's site the following business day, along with the required replacement equipment. More > - IVCi Audio Visual Managed Care On-Site
For A/V integrated installations, this includes the same services as Managed Care with the added benefit of having a technician dispatched to the customer's site the following business day, along with the required replacement equipment. More >
At IVCi, we provide maintenance contracts and technician support throughout the entire United States, all of Europe and most of the Asia-Pacific regions.
Our factory-trained sales and technical staff install and support telepresence, video conferencing, audio visual, and IP network projects across the country and around the world. IVCi provides clients with one point of contact for video conferencing, audio visual, and IP network sales, installation, service, management, and support.
For additional information regarding video conferencing maintenance contracts, or to speak to a representative, please contact IVCi at 800-224-7083, or click here to have an IVCi Representative contact you.
