After your video conferencing system is successfully installed, IVCi will fully maintain the equipment — regardless of any issues that may arise. We have found that every customer has different skill-sets and needs, so we will tailor our maintenance contracts and programs to fit each organization.
Every IVCi maintenance contract provides the ability to call our dedicated technical support line.You will be able to rely on our team to help you troubleshoot and identify any issues with your video system. Statistics have shown that over 95% of calls received to a video help desk can be rectified over the phone.
If you do have a problem that requires equipment replacement, there are three general offerings that can be tailored to your company's needs.
At IVCi, we provide maintenance contracts and technician support throughout the entire United States, all of Europe and most of the Asia-Pacific regions.
Our factory-trained sales and technical staff install and support telepresence, video conferencing, audio visual, and IP network projects across the country and around the world. IVCi provides clients with one point of contact for video conferencing, audio visual, and IP network sales, installation, service, management, and support.
IVCi Maintenance Overview Brochure
IVCi Maintenance Managed Care Brochure
IVCi Maintenance Managed Care On-Site Brochure
IVCi AV Maintenance Managed Care On-Site Brochure
For additional information regarding IVCi video conferencing and audio visual maintenance plans, please call 1-800-224-7083 ext. 2086, or use the form above right to have an IVCi Maintenance Plan Representative contact you.