Video Conferencing Maintenance Contracts
After the successful installation of your video conferencing system, IVCi will be there for your company to ensure that your equipment fully maintained regardless of any issue that may arise. As every customer has different skill-sets and different needs, we can tailor our maintenance contracts and programs to fit your organization.
With every maintenance contract offering you will be able to call IVCi's dedicated technical support line and can rely on our team to help you troubleshoot and determine any issues with your video system. Our statistics have shown that over 95% of calls received to a video help desk can be rectified over the phone.
Maintenance Contract Options
If you do have a problem that requires equipment replacement, there are 3 general offerings that can be tailored to your company's needs.
- Basic Maintenance Service requires our customers to send the defective unit back to IVCi first, and upon receipt at our depot, we will ship you a new system that you can install at your convenience.
- Professional Maintenance Service will ship a new unit to our customer overnight and they then also re-install this system themselves.
- Premium Maintenance Service will dispatch a technician to the customer site the following business day along with the required replacement equipment.
At IVCi, we provide maintenance contracts and technician support throughout the entire United States, all of Europe and most of the Asia-Pacific regions as well.
Our factory-trained sales and technical staff install and support telepresence, video conferencing, audio visual, and IP network projects across the country and around the world. IVCi provides clients with one point of contact for video conferencing, audio visual, and IP network sales, installation, service, management and support.
For additional information regarding video conferencing maintenance contracts, or to speak to a representative, please contact IVCi at 800-224-7083, or click here to have an IVCi Representative contact you.
