Day 2 Support
We know our responsibilities don’t end after installation. That is why we provide access to technical support “day 2” and beyond.
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Day 2 Support for Your Audio Visual Solution

At IVCi we’re always here for you. You deserve a company that supports you throughout the entire life cycle of your collaboration system. We know our responsibilities don’t end after installation. That is why we provide access to technical support “day 2” and beyond. You need your audio visual solution to work and we’ll make sure it does.

We offer unlimited 24/7 Help Desk support and AV Managed Care On-Site. With guaranteed one-hour telephone response time, a video test call to identify the problem before ordering parts, and next day service (if the call is received prior to 2:00 PM EST), you’ll get the instant care you need to keep your business humming.

Innovation drives success and we’re experts at finding new ways of using advanced audio visual technology to improve our service. With Live Video Assist (LVA), you can now have virtual support for your audio visual and video conferencing rooms by pressing a single button from an App on your mobile device. Available to IVCi Managed Care Maintenance customers, LVA enables you to demonstrate your technical issue in real-time and receive instant analysis. In many cases, you receive on-the-spot remedial support and repair. You no longer have to struggle to explain your issues because a field technician can actually see them. See Live Video Assist in action and put an end to frustrating technology issues.

IVCi Delivers Outstanding AV Support

With a 93% Boston Group rating in Customer Satisfaction, IVCi maintenance plans just make good sense. Without one, you could be taking risks with your business. Why make a significant investment in a video conferencing system or an AV room and then leave service to chance? It’s not “Can I afford a contract?” but “Can I afford to be without one?”

But, don’t take our word for it. Read about four ugly pitfalls you could face if you go without a service contract. Then, check out our plans for your audio visual technology. You’ll be happy you did. We know it.

Pick a Proven Partner

Consider the benefits of having a service contract for your audio video solution. Then, when you’re ready, give yourself peace-of-mind. Contact IVCi to get an AV support plan that matches your needs.

Let’s Evaluate Your Options. It’s Free.

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