Video Operations Training for Collaboration Environments
Although each video deployment is unique, every training program begins the same. It starts with a thorough analysis of your current or proposed video environment, including a review of operational methods, the competency of your staff, and your overall conference experience. Once the assessment is completed, IVCi focuses on creating a series of processes and best practices, including the following areas:
- Conference scheduling
- System monitoring
- Change management
- Conference support and management
- Staffing requirements and roles
- Staffing responsibilities
An operations guide outlining these procedures is provided along with a detailed training session for your team members who manage the day-to-day operations. This ensures your video operations staff has a thorough understanding of what’s required to deliver a consistent experience.
Video Operations Training Based on Experience
Our training program is based on IVCi’s years of production experience. It is built upon industry standards and best practices to ensure that collaboration environments are running as efficiently as possible. With the right staff and procedures in place, video collaboration can be embraced as a business tool because end-users are comfortable knowing that they can have a reliable, consistent experience. As a result, your organization benefits by achieving higher levels of usage and adoption and realizing a significant return on your technology investment.